Petrice Durnford
Yarrabilba,QLD
Summary
Hardworking and passionate team player with 7 years of expertise in the trades industry. Ability to handle multiple schedules and projects simultaneously with a high degree of accuracy. Eager to secure Field Operations Site Coordinator position. Ready to help achieve company goals.
Overview
19
19
years of professional experience
Work History
Customer Enquiries Consultant
NBN Co Ltd
02.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and other internal departments to better understand customer needs.
- Aligned closely with team leaders and colleagues to gather information and gain operational insight.
Schedule Coordinator
Fallon Solutions
04.2016 - 02.2023
- Set schedules for 60 staff by planning and designating shifts and hours.
- Updated management and clients on progress of production.
- Maintained accurate records and handled purchase orders, tracking and material assignment.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Developed internal requirements and standards to minimize regulatory risks and liability.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Flagged potential issues by monitoring timelines.
- Supported development of automated system for distribution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Provided backup to other departments, stepped in to assist with various tasks whenever employee was absent or at lunch.
Assistant Store Manager
Loot Homewares
01.2010 - 04.2016
- Customer service
- Built employee knowledge with training and mentoring
- Directed employee tasks and time management, improving customer experiences
- Maintained organized store environment for customer and employee health and safety
- Stock control, ordering, pricing, stocktake and turnover
- Market analysis of new product lines and market trends.
Childcare Assistant
Redland Bay Early Education Centre
02.2009 - 11.2009
- Kept records on individual children, including daily observations and information about activities, meals served and medications administered
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps
- Engaged with children individually to meet emotional and physical needs
- Communicated with children's parents about daily activities and behaviours.
Casual Team Member/2IC
Black Rock Surf Wear
08.2004 - 12.2008
- Arrived on time for shifts and adhered to company dress code guidelines
- Corrected order and product mistakes by assisting customers with returns and refunds
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Greeted customers and answered questions regarding products and promotions
- Collaborated with other employees to meet sales targets and deadlines.
Skills
- Field Schedule Management and Dispatch
- Daily Timekeeping
- Project Scheduling and Organization
- Process Improvement
- Office Administration Support
- Service and Repair Scheduling
- Critical Thinking
- Documentation, Data Entry and Reporting
Timeline
Customer Enquiries Consultant
NBN Co Ltd
02.2023 - Current
Schedule Coordinator
Fallon Solutions
04.2016 - 02.2023
Assistant Store Manager
Loot Homewares
01.2010 - 04.2016
Childcare Assistant
Redland Bay Early Education Centre
02.2009 - 11.2009
Casual Team Member/2IC
Black Rock Surf Wear
08.2004 - 12.2008
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