Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
References
Timeline
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Petrina Conson

Petrina Conson

Melbourne,Australia

Summary

Dynamic professional with extensive experience in the private yachting industry, customer service and administrative roles. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail. Skilled in managing complex tasks and fostering positive team environments, ensuring exceptional service delivery in high-pressure situations.

Overview

34
34
years of professional experience

Work History

Club Services Assistant

SANDRINGHAM YACHT CLUB
Sandringham, VIC
01.2023 - Current
  • The Club is a prestigious members-only club showcasing diverse dining options, a 365 capacity marina, shipyard, premium event spaces and club clothing boutique.
  • Exhibit expertise across various departments to support operations as required; waterfront, finance, memberships, and reception.
  • Utilize five distinct software programs for daily operations
  • Welcome members, visitors, and guests with professionalism while fostering rapport with Club members through effective communication techniques.
  • Handle phone inquiries and forward voicemails to designated employees.
  • Catalogue insurance certifications for all boats stored at marina
  • Compile legal documentation supporting streamlined customer boat lifts in shipyard.
  • Assign billing of yard jobs to customer accounts and process billing following job completion.
  • Handle visiting yachts to the marina, communication, billing, temp berth assignment.
  • Track and manage members' receivables.
  • Count and maintain bar, bistro, café, and events floats plus main safe
  • Assisting finances with invoices.
  • Handle confidential information with discretion and integrity.

Receptionist Administrator

CRABTREES COMMERCIAL REAL ESTATE
Oakleigh, VIC
05.2022 - 12.2022
  • Manage all incoming calls, screening and directing to appropriate parties for efficient communication.
  • Sort incoming mail daily, directing it to the correct personnel for streamlined operations.
  • Prepare legal documents, commercial leases, and authorities with meticulous attention to detail.
  • Facilitate online payment of invoices, and meet financial obligations promptly.
  • Process documents for express and registered post, ensuring timely handling and delivery.
  • Coordinate weekly morning teas, and organise staff birthday celebrations to enhance team morale.
  • Maintain cleanliness and organisation of Reception area, promoting a professional atmosphere.

Retail Sales Assistant/ 2nd in Charge

BLUE ILLUSION
Port Melbourne, VIC
08.2018 - 05.2022
  • Luxury fashion boutique client support
  • Establish and nurture strong client and VIP relationships
  • Assess client needs and design styling solutions tailored to meet client requirements
  • Process sales transactions, and handle cash management efficiently.
  • Open and close store premises in adherence to operational standards.
  • Maintain visual merchandising strategies to elevate product presentation and boost sales, including window dressing techniques to capture customer interest, and highlight seasonal themes.
  • Manage stock levels and place orders to maintain inventory availability.
  • Structure a biweekly work schedule for five employees.
  • Submit daily and weekly reports to the head office for performance tracking.
  • Perform banking tasks to reconcile cash flow accurately.

Check-in Supervisor

ABERCROMBIE & KENT
Station Pier, Port Melbourne, VIC
11.2011 - 03.2020
  • A&K are ground handling service providers at Melbourne's cruise ship terminal.
  • Extensive knowledge of Cruise software programs for Princess, P&O, Cunard, Celebrity, Carnival.
  • Deliver training to staff regarding cruise software systems, check-in procedures, and company customer service guidelines.
  • Present the daily operations briefing to forty staff members
  • Oversee intricate cruise check-in process for up to 3,000 passengers under tight time constraints.
  • Resolve check-in staff computer issues and enhance overall operations of check-in process
  • Handle cruise passenger inquiries and address all types of issues, providing personalized customer engagement.
  • Coordinate communication among cruise ship crew, security, staff, management, and passengers.
  • Cultivate and sustain a friendly, positive, and inclusive working environment, boosting team morale.

Purser and Chief Stewardess

YACHTING INDUSTRY
Global
08.1991 - 09.2007
  • Manage and maintain the interior workings of luxury super-yachts
  • Facilitated recruitment and training of up to 15 interior crew members for service and housekeeping roles
  • Develop and structure serving, cleaning, and maintenance job schedules
  • Oversee meticulous dry-stores inventory for crew and guests.
  • Expense tracking and budgeting.
  • Collaborate with multicultural crewmembers in confined spaces over extended durations
  • Purser - M.Y CONSTELLATION 80m, private use; May - Oct 2006
  • Chief Stewardess - M.Y. NOA VII 50m, charter and private use; Apr 2005 - Apr 2006
  • Purser - M.Y. PELORUS 115m, private use; Feb 2003 - Dec 2004
  • Chief Stewardess - M.Y. REVERIE 70m, private use; Jan 2001 - May 2002
  • Chief Stewardess - M.Y LA NATURALLE DEE 50m, private use; Oct 1999 - Mar 2000
  • Chief Stewardess - M.Y. CHAMAR 57m, private use; Apr - October 1999
  • Chief Stewardess - M.Y INDIAN ACHIEVER 50m, charter and private use; May 1996 - Apr 1998
  • Sole Stewardess - M.Y Spirit of Richmond 36m, private use; Oct 1994 - May 1995
  • Sole Stewardess - S.Y VILEEHI 27m, private use; Dec 1993 - Oct 1994
  • Stewardess - M.Y MOECCA 30m, charter and private use; Oct 1992 - Apr 1993
  • Sole Stewardess - S.Y SUAKIN 25m, private use; Sep 1991 - Sept 1992, May - Sep 1993

Flight Attendant

GLOBAL JET
Geneva
05.2002 - 12.2002
  • Company Overview: Private Jet Charter Company
  • Exceptional quality customer service
  • Plan menus to enhance dining experiences with gourmet meals and luxury wines. Execute luxury wine service to elevate customer satisfaction during meals.
  • Manage inventory of wine, caviar, dry-stores, and toiletries to maintain consistent availability of top-quality ingredients.
  • Demonstrate high level of organization to work under pressure within time constraints
  • Pre- and post-flight documentation to Luxembourg head office
  • Itineraries across Europe, Russia, Middle East
  • Enabled effective communication with pilots through French language speaking

Proprietor and Sole Business Operator

SYDNEY YACHT SERVICES
Sydney, NSW
03.2000 - 12.2000
  • Company Overview: Luxury Super-Yacht Provider
  • Coordinated supply logistics for general and customized items to international Superyachts visiting Sydney during Sydney 2000 Olympic Games
  • Managed all operations of small business, ensuring efficiency and profitability.
  • Developed expertise in local produce and services to enhance offerings.
  • Cultivated positive relationships with local suppliers to secure favorable terms.
  • Designed and maintained website to improve online presence and user engagement.
  • Executed advertising and marketing strategies for sales growth.

Education

Real Estate Agent’s Representative - Real Estate

Connect Skills Institute
Docklands
09.2021

Interior Design for Profit -

Renovating for Profit
01.2021

Certificate - Princess Customer Care

Princess Cruises
Online
09-2019

Certificate IV in Small Business Management -

RMIT
Melbourne
01.2017

Certificate IV in Training and Assessment -

VIT
Melbourne
01.2016

STCW 95

Falck Safety Servce
Denmark
06-2003

Fine Dining and Silver Service -

Hotel Suisse
Geneva, Switzerland
06-2002

Cabin Crew Safety Training -

Swiss Aviation Training
Geneva, Switzerland
01.2002

Skills

  • Administrative duties
  • Attention to detail
  • Calm demeanor
  • Computer software systems
  • Customer service
  • Decision making
  • Document preparation
  • Effective communication
  • Flexibility and adaptability
  • French-speaking intermediate ability
  • Information processing
  • Inventory management
  • Organised
  • Planning
  • Positive and professional
  • Prioritising
  • Problem solving
  • Task management strategies
  • Teamwork

Hobbies and Interests

  • Walking
  • Yoga
  • Writing
  • Real Estate
  • Interior Home and Yacht Design

Affiliations

  • SOUTH MELBOURNE LIFE SAVING CLUB, 2019 - 2021
  • I volunteered my time for the South Melbourne Nippers, Life Saving Australia, by overseeing the club apparel, attending to general enquiries relating to member sales, returns and handling purchase orders. During the covid lockdown, the club needed to move the stock, so I devised and undertook a project resulting in a beautiful, user-friendly online shop complete with colour photos of members modelling the clothing items, so that members could purchase their club apparel with ease.

References

References available upon request.

Timeline

Club Services Assistant

SANDRINGHAM YACHT CLUB
01.2023 - Current

Receptionist Administrator

CRABTREES COMMERCIAL REAL ESTATE
05.2022 - 12.2022

Retail Sales Assistant/ 2nd in Charge

BLUE ILLUSION
08.2018 - 05.2022

Check-in Supervisor

ABERCROMBIE & KENT
11.2011 - 03.2020

Flight Attendant

GLOBAL JET
05.2002 - 12.2002

Proprietor and Sole Business Operator

SYDNEY YACHT SERVICES
03.2000 - 12.2000

Purser and Chief Stewardess

YACHTING INDUSTRY
08.1991 - 09.2007

Real Estate Agent’s Representative - Real Estate

Connect Skills Institute

Interior Design for Profit -

Renovating for Profit

Certificate - Princess Customer Care

Princess Cruises

Certificate IV in Small Business Management -

RMIT

Certificate IV in Training and Assessment -

VIT

STCW 95

Falck Safety Servce

Fine Dining and Silver Service -

Hotel Suisse

Cabin Crew Safety Training -

Swiss Aviation Training

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Petrina Conson