Petrina Reichman
Ferny Hills,QLD
Summary
Organized, caring, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent practitioner focused on providing optimal support to clients through personalised therapy and care required to manage diverse health conditions.
Overview
23
23
years of professional experience
Work History
Homeopath and Nutritionist
Shearwater Homeopathy
01.2001 - Current
- Consultant homeopath and nutritionist in private practice.
- Utilized strong interpersonal skills to establish rapport with new clients quickly, ensuring a comfortable and open consultation experience.
- Enhanced client satisfaction and overall health by providing comprehensive consultations and addressing underlying root causes of health issues.
- Managing the administration of the clinic including using online practice management software.
- Ordering stock, general admin, and bookkeeping using Xero.
- Self-motivated, with a strong sense of personal responsibility.
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted therapeutic plans as needed, ensuring optimal results and satisfaction.
- Maintain thorough knowledge of the latest homeopathic research, updating treatment methods accordingly for maximum efficacy.
- Provided compassionate emotional support alongside physical treatments, promoting holistic healing for patients dealing with chronic conditions or acute illnesses.
- Expanded client base by engaging in local community outreach efforts such as educational seminars on Homeopathy at various events.
- Mentoring new practitioners utilising philopsophy, case analysis and repertorisation techniques.
Administration and customer support
FMA Operations Pty Ltd
01.2018 - 07.2023
- Client support via email and live chat
- Data entry via Google sheets
- Social media moderation across three subsidiary companies (Your Health Your Choice, My Appointments, The Wellness Couch)
- Copywriting and content creation
- Read and analyse incoming emails and reports to determine their significance and plan their distribution/action
- Develop, implement, and maintain spreadsheet databases for procedural operations.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Built relationships with customers and community to establish long-term business growth.
Administration
Electrogroup
09.2017 - 11.2018
- Prepare reports, emails, letters, and other documents, using word processing, excel spreadsheet, and group training software
- Develop, implement, and maintain spreadsheet databases for procedural operations
- Answer phone calls and direct calls to appropriate parties or take messages
- Organise college dates and coordinate with external colleges pertaining to apprentice assessment and progress
- Regular auditing of apprentice college and employment files
- Read and analyse incoming emails and reports to determine their significance and plan their distribution/action
- File and retrieve corporate documents, records, and reports
- Prepare responses to correspondence containing routine enquiries
- Provide clerical support to other departments
- Review operating practices and procedures to determine improvements in workflow
- Maintaining records management database systems
Lecturer
Australian Institute of Applied Science
01.2015 - 01.2017
- Lecturing in nutrition, clinical medicine, and homeopathy.
- Online delivery of personal development subjects.
- Management and supervision of student clinic for homeopathic students.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
Graduate Certificate in Human Nutrition -
Deakin University
Melbourne, VIC01.2015
Bachelor of Health Science (Complementary Medicine) -
Charles Sturt University
Wagga Wagga, NSW01.2010
Advanced Diploma of Health Science (Homeopathy) -
Australian College of Natural Medicine (now Endeavour College)
Brisbane, QLD01.2001
Skills
- Friendly, Positive, and Compassionate Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Personable and Approachable
References
References available on request.
Timeline
Administration and customer support
FMA Operations Pty Ltd
01.2018 - 07.2023
Administration
Electrogroup
09.2017 - 11.2018
Lecturer
Australian Institute of Applied Science
01.2015 - 01.2017
Homeopath and Nutritionist
Shearwater Homeopathy
01.2001 - Current
Graduate Certificate in Human Nutrition -
Deakin University
Bachelor of Health Science (Complementary Medicine) -
Charles Sturt University
Advanced Diploma of Health Science (Homeopathy) -
Australian College of Natural Medicine (now Endeavour College)
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