Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Petronella Bonnar

Saint Heliers,AUK

Summary

As a trustworthy, reliable individual, I provide a high consistent standard of work. Motivation, organisation and a strong work ethic come naturally to me. I take pride in my personal appearance and my friendly personality means that I have the ability to ensure I exceed all customer expectations. All of these attributes help me to achieve success in any task that I undertake.

Overview

9
9
years of professional experience

Work History

Business Development Executive

Savino Del Bene
Auckland, New Zealand
09.2023 - Current
  • Successfully formed connections with potential new customers
  • Provided accurate and timely quotes to clients using the CRM system.
  • Achieved and maintained consistent revenue growth for the company
  • Remained informed about current industry trends in freight forwarding and logistics
  • Managed and nurtured relationships with key clients, ensuring satisfaction

Operations Specialist

DHL Global forwarding
Mangere, AUK, New Zealand
02.2021 - 09.2023
  • Successfully handled multiple 3PL customer relationships
  • Implemented efficient inventory management processes to streamline operations and improve productivity.
  • Processed monthly 3PL billing using the CargoWise platform.
  • Interacted with potential customers interested in integrated warehouse operations
  • Assisted in achieving and maintaining revenue growth for a start-up 3PL operation.

Administration Manager

Cleven Electrical
Pukekohe, AUK, Auckland
01.2019 - 02.2021
  • Supervising day to day operations.
  • Scheduling meetings and bookings and quotes using Tradify.
  • Used MYOB on a daily basis.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Updated reports, managed accounts, and generated reports for company database.

Customer Service Agent

Air New Zealand
International Airport , Auckland
01.2019 - 01.2020
  • Managed help desk operations on the Carina platform.
  • Assisted numerous customers daily, maintaining a positive attitude and prioritizing customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Maintained awareness of product updates and changes through regular attendance at team meetings and training sessions.
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
  • Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.

Receptionist

Shine Hair
Tairua, WKO
01.2016 - 01.2017
  • Studio Work Experience
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Diploma - Tourism & Travel Level

New Zealand School of Tourism
Hamilton, WKO
2019

Level 3 National Certification -

Thames
2019

Certificate – Tourism, Travel & Airline Industr Callista Specialist Certificate -

New Zealand School of Tourism
2018

Accor Hotel Group Specialist Certificate Tourism Airline & Flight Attending - Completed with Wings -

Zealand Certificate in Tourism Level 4 -

New Zealand School of Tourism
New

2018 New Zealand Certificate in Tourism Level 3 -

New Zealand School of Tourism

Skills

  • Planning and Coordination
  • Leadership
  • Communication
  • Team work
  • Problem solving
  • Operations Coordination
  • Freight Forwarding & Logistics
  • Airline Operations
  • Customer Accounts Management

Accomplishments

Tourism student of the year scholarship 2017

Student of the year 2019 - NZ School of Tourism.

Diploma in Tourism & Travel Management.

Health & Safety Representative / Fire Warden - DHL Global Forwarding.

Fork hoist license.

Timeline

Business Development Executive

Savino Del Bene
09.2023 - Current

Operations Specialist

DHL Global forwarding
02.2021 - 09.2023

Administration Manager

Cleven Electrical
01.2019 - 02.2021

Customer Service Agent

Air New Zealand
01.2019 - 01.2020

Receptionist

Shine Hair
01.2016 - 01.2017

Diploma - Tourism & Travel Level

New Zealand School of Tourism

Level 3 National Certification -

Thames

Certificate – Tourism, Travel & Airline Industr Callista Specialist Certificate -

New Zealand School of Tourism

Accor Hotel Group Specialist Certificate Tourism Airline & Flight Attending - Completed with Wings -

Zealand Certificate in Tourism Level 4 -

New Zealand School of Tourism

2018 New Zealand Certificate in Tourism Level 3 -

New Zealand School of Tourism

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Petronella Bonnar