Petronella Bonnar
Saint Heliers,AUK
Summary
As a trustworthy, reliable individual, I provide a high consistent standard of work. Motivation, organisation and a strong work ethic come naturally to me. I take pride in my personal appearance and my friendly personality means that I have the ability to ensure I exceed all customer expectations. All of these attributes help me to achieve success in any task that I undertake.
Overview
9
9
years of professional experience
Work History
Business Development Executive
Savino Del Bene
Auckland, New Zealand
09.2023 - Current
- Successfully formed connections with potential new customers
- Provided accurate and timely quotes to clients using the CRM system.
- Achieved and maintained consistent revenue growth for the company
- Remained informed about current industry trends in freight forwarding and logistics
- Managed and nurtured relationships with key clients, ensuring satisfaction
Operations Specialist
DHL Global forwarding
Mangere, AUK, New Zealand
02.2021 - 09.2023
- Successfully handled multiple 3PL customer relationships
- Implemented efficient inventory management processes to streamline operations and improve productivity.
- Processed monthly 3PL billing using the CargoWise platform.
- Interacted with potential customers interested in integrated warehouse operations
- Assisted in achieving and maintaining revenue growth for a start-up 3PL operation.
Administration Manager
Cleven Electrical
Pukekohe, AUK, Auckland
01.2019 - 02.2021
- Supervising day to day operations.
- Scheduling meetings and bookings and quotes using Tradify.
- Used MYOB on a daily basis.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Agent
Air New Zealand
International Airport , Auckland
01.2019 - 01.2020
- Managed help desk operations on the Carina platform.
- Assisted numerous customers daily, maintaining a positive attitude and prioritizing customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Maintained awareness of product updates and changes through regular attendance at team meetings and training sessions.
- Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
- Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
Receptionist
Shine Hair
Tairua, WKO
01.2016 - 01.2017
- Studio Work Experience
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma - Tourism & Travel Level
New Zealand School of Tourism
Hamilton, WKO2019
Level 3 National Certification -
Thames
2019
Certificate – Tourism, Travel & Airline Industr Callista Specialist Certificate -
New Zealand School of Tourism
2018
Accor Hotel Group Specialist Certificate Tourism Airline & Flight Attending - Completed with Wings -
Zealand Certificate in Tourism Level 4 -
New Zealand School of Tourism
New2018 New Zealand Certificate in Tourism Level 3 -
New Zealand School of Tourism
Skills
- Planning and Coordination
- Leadership
- Communication
- Team work
- Problem solving
- Operations Coordination
- Freight Forwarding & Logistics
- Airline Operations
- Customer Accounts Management
Accomplishments
Tourism student of the year scholarship 2017
Student of the year 2019 - NZ School of Tourism.
Diploma in Tourism & Travel Management.
Health & Safety Representative / Fire Warden - DHL Global Forwarding.
Fork hoist license.
Timeline
Business Development Executive
Savino Del Bene
09.2023 - Current
Operations Specialist
DHL Global forwarding
02.2021 - 09.2023
Administration Manager
Cleven Electrical
01.2019 - 02.2021
Customer Service Agent
Air New Zealand
01.2019 - 01.2020
Receptionist
Shine Hair
01.2016 - 01.2017
Diploma - Tourism & Travel Level
New Zealand School of Tourism
Level 3 National Certification -
Thames
Certificate – Tourism, Travel & Airline Industr Callista Specialist Certificate -
New Zealand School of Tourism
Accor Hotel Group Specialist Certificate Tourism Airline & Flight Attending - Completed with Wings -
Zealand Certificate in Tourism Level 4 -
New Zealand School of Tourism
2018 New Zealand Certificate in Tourism Level 3 -
New Zealand School of Tourism