Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Petronila Ada

Coffs Harbour

Summary

Dynamic Dispensary Manager at Bellingen Compounding Pharmacy with a proven track record in inventory management and employee training. Enhanced customer satisfaction through streamlined processes and effective communication. Skilled in healthcare administration and active listening, fostering strong supplier relationships and ensuring regulatory compliance for optimal operational efficiency.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

15
15
years of professional experience

Work History

Dispensary Manager

Bellingen Compounding Pharmacy
05.2022 - Current
  • Streamlined inventory management through diligent tracking and ordering of medical products.
  • Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
  • Implemented educational programs for staff, increasing product knowledge and enhancing overall customer experience.
  • Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
  • Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
  • Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
  • Developed strong relationships with vendors, negotiating favourable pricing and securing a consistent supply of high-quality products.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Dispensary Technician and DAA

Friendly Pharmacy Dural
01.2019 - 02.2021
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
  • Collaborated with healthcare providers to develop individualized treatment plans based on patient needs and preferences.
  • Entered and processed patients' prescriptions into internal system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Dispensary Technician

Priceline Pharmacy
02.2016 - 03.2019
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced customer satisfaction by providing personalized consultations and product education.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
  • Restocked automated medication dispensing equipment.
  • Conducted regular audits of dispensary procedures, identifying areas for improvement to enhance efficiency and profitability.

Pharmacy Assistant

City Centre Pharmacy
07.2010 - 11.2015
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted in maintaining a clean, organized retail environment for optimal shopping experience.

Education

Diploma - Pharmacy Studies

University of Tasmania
TAS

Bachelor of Science - Bachelor of Criminology And Criminal Justice

University of Western Sydney
Sydney, NSW
11-2027

Certificate III - Certificate III in Individual Support

Kirana College
10-2025

Skills

  • Standard operating procedures
  • Employee training
  • Security protocols
  • Scheduling coordination
  • Store maintenance
  • Patient care coordination
  • Administrative leadership
  • Healthcare administration
  • Records management
  • Customer service
  • Active listening
  • Critical thinking

Interests

  • I enjoy helping others and giving back to the community

Timeline

Dispensary Manager

Bellingen Compounding Pharmacy
05.2022 - Current

Dispensary Technician and DAA

Friendly Pharmacy Dural
01.2019 - 02.2021

Dispensary Technician

Priceline Pharmacy
02.2016 - 03.2019

Pharmacy Assistant

City Centre Pharmacy
07.2010 - 11.2015

Diploma - Pharmacy Studies

University of Tasmania

Bachelor of Science - Bachelor of Criminology And Criminal Justice

University of Western Sydney

Certificate III - Certificate III in Individual Support

Kirana College

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Petronila Ada