Petros Laloukiotis
Sydney
Summary
Dedicated professional with experience in providing excellent customer service, efficient support and providing revenue growth. Able to design and implement strategic plans and develop high performing teams.
Overview
8
8
years of professional experience
Work History
Customer Success Executive
Sleek
08.2024 - 01.2025
- Educate existing customers on services provided by Sleek
- Assist in the on-boarding of new clients
- Escalation of Zendesk tickets to ensure actions were done within SLA
- Met SLA/SLQ assigned by Sleek
- Reach out to customers during renewal to ensure Retention maintains within targets
- Exceeded Retention targets every month with a tracking record
- Cold Call/Warm Call existing customer to upsell accounting packages
- Providing in depth answers to any customer questions
Claims Assessor
Right2Drive
03.2024 - 08.2024
- Improved claim processing accuracy by implementing a meticulous review system and conducting thorough investigations.
- Enhanced customer satisfaction rates by promptly addressing inquiries and providing detailed explanations regarding claim decisions.
- Consistently met or exceeded performance goals set by management, demonstrating commitment to excellence within the role of Claims Assessor.
- Contributed towards continuous improvement initiatives within the department, identifying areas of potential growth or optimization opportunities.
- Maintained accurate records of all claims assessed, facilitating easy retrieval when needed for audits or internal reviews.
- Identified fraudulent claims with comprehensive investigations, minimizing company losses and maintaining integrity in the claims process.
Customer Success Associate
Datadog
09.2021 - 06.2023
- Providing education and help to all customers within my pipeline on Datadog (Onboarding, enablement)
- Working closely with stakeholders to increase product adoption of Datadog
- General every day activities: Zendesk tickets, Cadence calls, Reply to emails with SLOS
- Upsell/Cross-sell to Datadog customer when needed
- Providing in depth answers to any customer questions
- Assisting in customer's with technical questions, while maintaining a professional response time to any question arisen from customers
- Increase revenue within my pipeline each quarter
- Escalation of ticket and regular check up with the engineering team to ensure tickets are getting looked after
- Exceptional customer service skills to ensure the satisfaction of our customers
- Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
Inbound Service & Claims Consultant NAC
Chubb
02.2020 - 09.2021
- Providing education and help to all customers relating to their insurance
- Working closely with the claims team to provide a satisfactory result to the customer
- General every day activities:1800 number, complaint calls, transfers to partners
- Coordinated for complaints being lodged in the system together with the team
- Providing in depth answers to any customer questions
- Assisting in customer's claims, making sure information/documentation required from our claims team is satisfied to ensure a smooth claim process
- Organising for call back from manager to sustain happiness in our dissatisfied customers
- Outbound calling to customers regarding their claims
- Exceptional customer service skills to ensure the satisfaction of our customers
Inside Sales Representative
Jabra
06.2018 - 01.2020
- Generating sales and/or leads to grow revenue and retain customers from assigned account based
- Working on Microsoft Dynamics (CRM) to better understand our partners
- Established and maintained contact with key decision makers, discussed business and communication requirements, listened, questioned, recommended solution/product
- Strategized, coordinated and supported assigned partners to excel and increase revenue
- Deal with general every day activities:1800 number, support calls, email, provide quotes
- Assisted in signing up100+ new partners over2019 through cold calling
- Provided opportunities to partners, coordinated delivery timelines, tracked order status and relayed information to customer as appropriate
- Hosted webinars and training sessions for partners
- Close work with manager and team to create an efficient environment where customer can find out our specials at ease
Team member/Customer service
BWS
11.2017 - 01.2019
- Operating the POS system, EFTPOS and cash handling
- Further developed communication & written skills
- Developed customer service-oriented skills
- Conducting general duties: shelf stocking, display setting up, sharing alcohol experience with customers upon request
- Working as part of a team but also working at the store alone
- Close work with manager and team to create an efficient environment where customer can find out our specials at ease
Media/Communication Intern
Vjb group
03.2017 - 05.2017
- Worked closely with team & supervisors monitoring social media of a variety of companies
- Measured reach & Engagement and reported to manager
- Created media content for clients
- Developed skills on photoshop and hootsuite
- Learned about SEM/SEO Tools you can use to track activity
- Worked on campaign management and public relation related activities
- Developed skills on using social media to create a more organic reach
- Developed photography skills through a variety of photoshoots
Education
Bachelor of Commerce - Marketing
University of Wollongong
12-2018
Certificate of Achievement for Competition of Higher School Certificate Prefect - undefined
Oatley Senior Campus
01.2014
Skills
- Interpersonal skills
- Customer-oriented
- Customer relations
- Problem resolution
LANGUAGES
English Proficient
Greek Native
Accomplishments
- Customer Retention Success: Maintained over 90% of Customer Retention month-to-month
- Sales Growth Achievement: Increased sales revenue by 10% annually.
- Improved Response Efficiency: Reduced customer query response time by 30%.
- Claims Satisfaction Excellence: Resolved 95% of claims with positive feedback.
Timeline
Customer Success Executive
Sleek
08.2024 - 01.2025
Claims Assessor
Right2Drive
03.2024 - 08.2024
Customer Success Associate
Datadog
09.2021 - 06.2023
Inbound Service & Claims Consultant NAC
Chubb
02.2020 - 09.2021
Inside Sales Representative
Jabra
06.2018 - 01.2020
Team member/Customer service
BWS
11.2017 - 01.2019
Media/Communication Intern
Vjb group
03.2017 - 05.2017
Certificate of Achievement for Competition of Higher School Certificate Prefect - undefined
Oatley Senior Campus
Bachelor of Commerce - Marketing
University of Wollongong
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