Dynamic Studio Manager with a proven track record at Body Fit Training Caulfield, doubling the member base within 6 months. Recognized for exceptional leadership and client rapport. Adept in building and improving new protocols, significantly enhancing studio operations and client retention. Excelled as a Master Trainer at STRONG Pilates, elevating service quality and coaching standards. A unique background as a professional dancer and choreographer prior to working in fitness touring the world for Sydney Dance Company as a dance artist. A highly skilled individual that strives to excel and exceed expectations.
Overview
3
3
years of professional experience
Work History
Studio Manager
Body Fit Training Caulfield
02.2022 - Current
Coordinated daily studio operations, including scheduling, staff management and customer service.
Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Supervised studio staff for timely, accurate and high-quality task completion.
Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
Strengthened relationships with external partners such as local businesses within the community, promoting collaboration opportunities that ultimately benefited both parties involved.
Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues with weekly staff meetings.
Streamlined studio operations by implementing efficient scheduling and project management systems.
Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
Coordinated staff training programs to enhance team skills in areas such as coaching, movement technique standards, admin and best sales practices.
Recruited, trained, and developed high-performing and customer-focused team from scratch.
Improved client retention rates by providing exceptional after-sales support and follow-up.
Within 6 months as the manager doubling the member base and have retained the member base at the same number.
Had my studio recognised by HQ in 2024 as 1 of the top 10 most improved studios out of 300+ within the network.
Master Trainer/Coach
STRONG Pilates
06.2021 - Current
I have been with this brand since the beginning of their journey at the first studio.
Recognised as a lead coach for this brand from early on.
Customer service and satisfaction holding the highest quality of coaching and standards on how best to run a class for this brand.
Invited to be a Master Trainer within first year of working for the brand.
Have since been asked to fly out for the brand to multiple sites and assist launch studios.
Sat in on new employees classes within the brand to provide feedback and overall improve the quality of service delivered to better the business.
Education
Bachelor of Arts - Dance Theatre And Performance Art
Laban Conservatoire
London, England
2010
Certificate III -
FIT COLLEGE
05.2021
Skills
Client rapport
Creative Direction
Budget Administration
Process Improvement
Project Scheduling
Scheduling Coordination
Computer Skills
Team Leadership
Timeline
Studio Manager
Body Fit Training Caulfield
02.2022 - Current
Master Trainer/Coach
STRONG Pilates
06.2021 - Current
Bachelor of Arts - Dance Theatre And Performance Art