Summary
Overview
Work History
Education
Timeline
Generic

Petrus (Jack) Croukamp

Oxenford,Australia

Summary

Results-driven, hands-on business owner with a forward-thinking approach and can-do attitude centered on customer service, company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

30
30
years of professional experience

Work History

Business Owner/Operator

Mates Rates
OXENFORD, QLD
08.2008 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored staff performance
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Achieved high satisfaction rating
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Organised and used industrial cleaning products following strict safety procedures.
  • Used steam cleaning machine to clean carpeted areas in commercial and residential properties.
  • Handled equipment, chemicals and materials properly and with caution.
  • Worked alongside staff to complete jobs in residential and commercial properties.
  • Carried out and managed all day-to-day duties and operations to a high standard.
  • Operated cash and credit card transactions with excellent accuracy levels.
  • Completed all facets of garden-care services including high pressure washing and mould removal.
  • Maintained clean and hazard-free work areas.
  • Kept equipment in good working order and properly stored between jobs.
  • Trained new employees on proper cleaning procedures and company policies.

Cabin Crew Purser

Emirates Airlines
Dubai
11.1999 - 07.2008
  • Chief Cabin Crew for a team of up to 24 staff in the operation of service and safety for the delivery of scheduled flights to international destinations.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out pre-flight briefing with up to 24 crew and flight deck.
  • Partnered with flight department and ground staff to meet inflight and station operational obligations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Processed information quickly to take immediate action during unexpected or serious situations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Attended workshops and trainings in customer service, first aid, conflict resolution tactics, safety and security procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Public Relations and Marketing

Emerald Casino
Vanderbijlpark, South Africa
11.1997 - 11.1999
  • Planned and organised seminars, meetings and retreats.
  • Built professional relationships with customers, VIP clients and media staff.
  • Raised brand awareness through consistent marketing efforts.
  • Day-to-day client public relations on casino floor.
  • Collaborated with production team to coordinate advertisements and promotions.
  • Developed innovative marketing and PR strategies.
  • Achieved company objectives by leveraging internal resources and collaborating with colleagues.
  • Designed and created campaign invitations, articles and marketing videos.
  • Served as point of contact for numerous speaking engagements and award ceremonies each year.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.

Store Manager

Arthur Kaplan Jewellers
Pretoria, South Africa
01.1994 - 11.1997
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximised sales and minimised expenditure through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Education

High School Diploma -

Wonderboom South High Scool
Pretoria
12.1993

Timeline

Business Owner/Operator

Mates Rates
08.2008 - Current

Cabin Crew Purser

Emirates Airlines
11.1999 - 07.2008

Public Relations and Marketing

Emerald Casino
11.1997 - 11.1999

Store Manager

Arthur Kaplan Jewellers
01.1994 - 11.1997

High School Diploma -

Wonderboom South High Scool

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Petrus (Jack) Croukamp