Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Petula Vanderputt

Cranbourne East ,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate, with strong organizational skills. Ready to help team achieve company goals. Poised and highly knowledgeable with talent for maintaining friendly demeanor and explaining details when advising clients.

Overview

25
25
years of professional experience

Work History

Trade Specialist

Bunnings Warehouse
10.2009 - Current
  • Implemented efficient inventory management systems to monitor stock levels, reduce waste, and optimize turnover rates.
  • Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
  • Boosted company profitability with diligent monitoring of market trends and identification of new business opportunities.
  • Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
  • Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
  • Negotiated favorable contracts with vendors and suppliers, optimizing costs while maintaining high quality standards.
  • Analyzed client feedback to implement improvements in service offerings resulting in increased customer satisfaction rates over time.
  • Participated in industry conferences and seminars to stay updated on current trends, legislation changes, and emerging technologies in the field of global trade.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
  • Enhanced store reputation through friendly interactions with customers from diverse backgrounds.
  • Mentored new team members on store policies, procedures, and best practices for success in their roles.

Special Orders Expert

Bunnings Warehouse
06.2014 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Data Entry Officer

Bunnings Warehouse
10.2009 - 06.2014
  • Ensured seamless communication between departments by accurately entering relevant information into shared databases.
  • Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.
  • Delivered consistent reliability while working independently or as part of a larger team on complex assignmentsprojects.
  • Upheld a high level of accuracy by diligently verifying the integrity of source documents before initiating data entry tasks.

International Flight Attendant

Sri Lankan Airlines
06.2004 - 06.2009
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Ensured safety and comfort of customers onboard aircraft.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.

Admin/Sales Executive

Honda
06.1999 - 06.2004
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Sacred Heart School
Bahrain

Royal Institute
Sri Lanka

Skills

  • Customs regulations knowledge
  • Business development
  • Cross-cultural communication
  • Customer Service
  • Critical Thinking
  • Computer Skills

Additional Information

Referees can be provided on request

Timeline

Special Orders Expert

Bunnings Warehouse
06.2014 - 06.2019

Trade Specialist

Bunnings Warehouse
10.2009 - Current

Data Entry Officer

Bunnings Warehouse
10.2009 - 06.2014

International Flight Attendant

Sri Lankan Airlines
06.2004 - 06.2009

Admin/Sales Executive

Honda
06.1999 - 06.2004

Sacred Heart School

Royal Institute

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Petula Vanderputt