Summary
Overview
Work History
Education
Skills
Timeline
Generic

PEUSHA BAGDA

Perth,WA

Summary

Creative Engineering graduate, eager to work with esteemed organization. Bringing a deep understanding of products, market conditions and customer preferences. Ready to apply skills to a new position with long-term potential. My objective is to commit to the motto of the organization and put forward a conscious effort, investing time and energy in team spirit, management, to meet the challenges, and rise with the organization. PERSONAL ATTRIBUTES I am an energetic and enthusiastic person who enjoys challenges and achieving personal goals. I have a clear, logical mind with a practical approach to problem solving. Adaptability, dependability, and the determination to get a job done has proven by my varied learning experiences. KEY STRENGTHS Ability to talk friendly and politely | Clear speaking voice | Strong Listening skills | Organized | Strong time management ability | Punctual and reliable | Hardworking

Overview

12
12
years of professional experience

Work History

Guest Service Supervisor

Pan Pacific Hotel
09.2022 - Current
  • Monitored team performance to confirm customer service standards were consistently met.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Processed guest payments and provided accurate change.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Created and delivered effective training materials and courses.
  • Set and managed policies for concierge services and guest relations.

Guest Service Agent

Hedland Hotel
01.2022 - 08.2022
  • Managing diaries, scheduling meetings, and booking rooms
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Order office supplies and stationeries
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Overseeing the maintenance of hotel facilities and equipment

Business Development Analyst

Tesca Technologies Pvt. Ltd
01.2012 - 09.2020
  • Worked as a Team Head in, Maintenance of Vendor Management
  • Monitor work of new trainee and ensure their work is up to the mark
  • Assign and monitor work of juniors
  • Building relationship with new and existing clients / vendors
  • Handling and management of procurements and purchases of projects / tenders won and keeping track of conformity with specifications
  • Handling of technical / non-technical queries of vendor / supplier & customer and escalation of their issues
  • Coordinated Team and completed project within given timeline
  • Making and checking of Catalogues
  • Participate in conferences, exhibitions, and industry meet-ups for business development

Sales Executive

Nangalwala Industries (P) Ltd
01.2019 - 08.2020
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Presenting product/ service demonstrations to the client
  • Establishing new business links
  • Take feedback from customers and share it with support teams
  • Collaborate within teams to achieve better results
  • Participate on behalf of the company in exhibitions or conferences
  • Negotiate/close deals and handle complaints or objections
  • Gather feedback from customers or prospects and share with internal teams

Sales Engineer

Kalpana Machine tools
11.2014 - 10.2018
  • Communicate with Customer regarding their requirement
  • Create Purchase Order and Performa Invoice
  • Build and maintain relationships with clients and prospects
  • Contacting potential and existing customers via phone, email, and in person
  • Handling customer questions, inquiries, and complaints
  • Participating and planning sales team meetings
  • Preparing and sending quotes and proposals
  • Meeting daily, weekly, and monthly sales targets.

Education

B.Tech - Electrical Engineering

Rajasthan Technical University
India
2014

Skills

  • CMS
  • Opera
  • MS-Word
  • MS-Excel
  • MS-Power point

Timeline

Guest Service Supervisor

Pan Pacific Hotel
09.2022 - Current

Guest Service Agent

Hedland Hotel
01.2022 - 08.2022

Sales Executive

Nangalwala Industries (P) Ltd
01.2019 - 08.2020

Sales Engineer

Kalpana Machine tools
11.2014 - 10.2018

Business Development Analyst

Tesca Technologies Pvt. Ltd
01.2012 - 09.2020

B.Tech - Electrical Engineering

Rajasthan Technical University
PEUSHA BAGDA