Peyton Neaves
MANIFOLD HEIGHTS
Summary
Dynamic Retail Duty Manager at Ritchies IGA Supermarket with a proven track record in customer service management and staff training. Enhanced store organization and appearance, significantly boosting customer satisfaction. Skilled in task delegation and cash handling oversight, ensuring a secure and efficient shopping environment while fostering team development.
Overview
5
5
years of professional experience
Work History
Retail Duty Manager
Ritchies IGA Supermarket
12.2020 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Gymnastics Coach
Hamilton And District Gymnastics Club
01.2020 - 01.2021
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Assessed student progress and provided feedback to improve technique and performance.
Education
High School Diploma -
Baimbridge College
Hamilton, VIC11.2023
Skills
- Task Delegation
- Customer Service Management
- Store maintenance
- Cash handling oversight
- Store Organization
- Staff Training and Development
Timeline
Retail Duty Manager
Ritchies IGA Supermarket
12.2020 - Current
Gymnastics Coach
Hamilton And District Gymnastics Club
01.2020 - 01.2021
High School Diploma -
Baimbridge College
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