Peyton Nicholson

• Manage cash-handling procedures in compliance with company policies.
• Monitor inventory levels of cash, office supplies, and place orders as needed.
• Implement security measures to safeguard cash and sensitive information.
• Maintain organised records of financial transactions for audits.
• Reconcile discrepancies between physical cash on hand and computer records.
• General office management activities such as photocopying, filing, laminating and organisation

• Drafted legal documents and correspondence for solicitor review and client communication.
• Organised case files and maintained accurate records for ongoing legal matters.
• Assisted in trial preparation, including gathering evidence and preparing exhibits.
• Communicated with clients to provide updates and gather necessary information promptly.
• Updated databases with new information received from solicitors or clients.
• Attended court hearings to observe proceedings, and take detailed notes for solicitors.

Led team in delivering exceptional customer service experiences.

• Trained new staff on customer service protocols and store policies.
• Assisted customers with product inquiries and issue resolution.
• Monitored team performance to ensure adherence to service standards.
• Resolved customer complaints effectively, maintaining a positive store environment.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Analysed customer return requests and processed refunds or exchanges as necessary.

• Processed customer transactions efficiently at checkout stations.
• Maintained cleanliness and organisation of checkout area and merchandise displays.
• Provided excellent customer service to ensure satisfaction.
• Corrected operational problems with self-serve machines