Summary
Overview
Work History
Skills
Timeline
Generic

Pez Warner

Sydney,Australia

Summary

Dynamic and outgoing professional with experience in professional cleaning, reception, fast food service, and team leadership. In my recent role as Manager at City Cave Kotara, I led staff, coordinated daily operations, and ensured exceptional customer experiences. Known for my bubbly personality, strong communication skills, and ability to thrive in fast-paced environments, I bring a strong work ethic and positive energy to every role. I’m now seeking a new opportunity where I can contribute my skills, grow further, and continue delivering great service.

Overview

8
8
years of professional experience

Work History

Manager

City Cave
01.2024 - Current
  • Staff rostering
  • Organising rewards for outstanding performing staff
  • Addressed / resolved customer complaints.
  • Led team in implementing operational improvements, enhancing service delivery and customer satisfaction.

Receptionist

City Cave
01.2022 - 01.2024
  • Answered phones, emails and scheduled clients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash and credit card transactions.
  • Maintained accurate records of guest information.
  • Reaching sales targets.
  • Managed front desk operations, ensuring efficient check-in and check-out processes.

Assistant Dance Teacher

TDE
02.2018 - 12.2020
  • Assisted lead dance teacher by delivering engaging lessons to students aged from 5-10, enhancing their technique and performance skills.
  • Planned and organised special events and activities.
  • Communicated effectively with parents and guardians.


Team Member

KFC
12.2019 - 12.2020
  • Delivered exceptional customer service in a fast-paced environment.
  • Exceptional time management
  • Maintained high standards of cleanliness and sanitation in kitchen areas.

Skills

  • Customer service
  • Leadership
  • Time management
  • Problem solving
  • Organisation skills
  • Computer skills
  • Verbal and written communication
  • Cleaning

Timeline

Manager

City Cave
01.2024 - Current

Receptionist

City Cave
01.2022 - 01.2024

Team Member

KFC
12.2019 - 12.2020

Assistant Dance Teacher

TDE
02.2018 - 12.2020
Pez Warner