Cait Sloan
Yanchep
Summary
I am a highly motivated person with exceptional organisational skills and a strong drive for achieving good results. I take pride in my hardworking, trustworthy and reliable nature. I thrive on learning new things and on acquiring new skills.
I have a confident demeanour, effective communication skills and an enthusiastic nature which enables me to build relationships with my colleagues and assist customers efficiently.
I have gained numerous skills and experiences in customer service over the years, making me well-prepared for my next role. I am excited about the prospect of working with an employer and contributing to the success of their company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Services Agent
Swissport Perth
05.2024 - Current
- Checking in passengers and assisting with boarding of the plane
- Weighing, tagging and sending off luggage to be loaded on the plane
- Asking required security questions to each passenger
- Greeting passengers with a welcoming smile and positive attitude
- Assisting wheelchair passengers
- Helping to create a smooth and easy process for passengers throughout their airport experience
- Fast paced, always staying alert to surroundings
Baggage Services
Swissport Perth
05.2024 - Current
- Communicating with various departments through the radio
- Generating and uploading passenger reports
- Responding to passengers’ emails, phone calls and text messages in regard to their reports and bags
- Communicating with other international airports through email
- Fast paced environment, always staying alert to all surroundings especially when on the tarmac
- Locating lost luggage and handling lost and found items
- Handling and resolving customer complaints
Part Time Sales Assistant
Best & Less Butler
10.2021 - 05.2024
- Serving and assisting customers professionally and efficiently
- Providing excellent customer service over phone and in person
- Operating tills and cash handling
- Maintaining and replenishing stock storewide
- Ensuring store is merchandised correctly and displays are neat and tidy
- Ensuring all expectations are met
- Preparing the store for sales and offers, placing correct signage up
Work Placement through a school elective
Atlantis Day Care Yanchep
04.2021 - 07.2021
- Looking after children in the Kindy room and toddler room
- Clean up duty after each food break
- Making sure the children are safe at all times
- Going on excursions with the children
- Helping the children sleep during nap time and preparing bottles for any children that require them
Education
Mindarie Senior College
09.2022
Peter Moyes Anglican Community School
12.2020
Skills
- Exceptional customer service skills
- Collaborative team member
- Product sales and target delivery
- Efficient at acquiring new skills
- Strong communication skills
- Attention to detail and quality work output
Certification
- Current C Class West Australian Driver's Licence
- Provide First Aid - HLTAID011
- Certificate III in Community Services - CHC22015
Timeline
Customer Services Agent
Swissport Perth
05.2024 - Current
Baggage Services
Swissport Perth
05.2024 - Current
Part Time Sales Assistant
Best & Less Butler
10.2021 - 05.2024
Work Placement through a school elective
Atlantis Day Care Yanchep
04.2021 - 07.2021
Mindarie Senior College
Peter Moyes Anglican Community School
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