Phaedora Faamoana
Chipping Norton,NSW
Summary
• A sincere desire to provide high-quality service.
• To undertake job tasks for an employer where thoroughness and hard work would be appreciated and appropriately recognized.
• To be challenged and rewarded within a positive environment that would nurture knowledge and skill growth.
Overview
13
13
years of professional experience
Work History
Courier Driver
Capital Transport
Sydney, NSW
02.2017 - 05.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Drove safely at all times to avoid accidents and harm.
Customer Service Representative
Freedom Insurance
01.2017 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Inbound Customer Service fielding and directing customer enquiries regarding insurance.
- policies, data entry, updating customer records, payment schedules, and generating updated documents
- Empathetic nature towards customer.
Customer Service/ Pick Packer
Marley Spoon Pty Ltd
01.2016 - 12.2016
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Assistant Store Manager
SSAB
Apia, Samoa
02.2012 - 10.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma of Community Sevices - Family And Community Services
Australian Community And Management College
Gosford, NSW2025
Certificate III in Individual Support - Family And Community Services
Australian Community And Management College
Gosford, NSW2025
Financial Services -
TAFE NSW
NSW2019
Skills
- Daily living assistance
- Personal care
- Independent living support
- Relationship building
- Health and safety
- Emotional support
- Transportation assistance
- Personal growth support
- Social skills development
- Flexible schedule
- Housekeeping skills
- Positive reinforcement
References
GAVIN PETITT, FLEET MANAGER
CAPITAL TRANSPORT
PHONE: 88325198
MATA MOAGA - MANAGER
FREEDOM INSURANCE
PHONE: 0452 429 149
JOSIE SHUA - MANAGER
MARLEY SPOON PTY LTD
PHONE: 0410 673 613
TOFILAU FITI LEUNG WAI -DIRECTOR
SSAB, SAMOA
PHONE: +685 7674053
Timeline
Courier Driver
Capital Transport
02.2017 - 05.2025
Customer Service Representative
Freedom Insurance
01.2017 - 12.2020
Customer Service/ Pick Packer
Marley Spoon Pty Ltd
01.2016 - 12.2016
Assistant Store Manager
SSAB
02.2012 - 10.2015
Diploma of Community Sevices - Family And Community Services
Australian Community And Management College
Certificate III in Individual Support - Family And Community Services
Australian Community And Management College
Financial Services -
TAFE NSW