Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phaedra Barnes

Brisbane,QLD

Summary

Energetic and organized with keen ability to motivate teams and enhance customer satisfaction. Possesses strong retail operations knowledge and skills in inventory management and visual merchandising. Can drive sales growth and create positive shopping experience.

Overview

43
43
years of professional experience

Work History

Retail Store Manager

Mosaic Brands
08.2003 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Customer Service Supervisor

Toys R Us
09.1988 - 09.2002
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Trained and oriented associates to maximize team performance.
  • Led staff training programs focused on product knowledge and customer service excellence, boosting sales and customer loyalty.
  • Streamlined checkout process, reducing average transaction time and increasing customer throughput during peak hours.

Confectioner

Carrefour
08.1981 - 03.1988
  • Maintained a clean and organized work environment, adhering to health and safety standards at all times.
  • Utilized culinary techniques to create visually appealing dishes.
  • Mastered various confectionery techniques, creating visually appealing treats that attracted customers'' attention and boosted sales.

Education

Bakery And Confectionery

Southampton Technical College
08.1981

Grade 12

Wyvern College
Fair Oak
08.1979

Grade 11

Heathfield High School
Heathfield, SA
02.1979

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Coaching and mentoring
  • Accurate money handling
  • Visual merchandising
  • Scheduling
  • Sales leadership
  • Shift scheduling
  • Store opening and closing
  • Hiring and training
  • Upselling and cross selling
  • POS systems

Timeline

Retail Store Manager

Mosaic Brands
08.2003 - Current

Customer Service Supervisor

Toys R Us
09.1988 - 09.2002

Confectioner

Carrefour
08.1981 - 03.1988

Bakery And Confectionery

Southampton Technical College

Grade 12

Wyvern College

Grade 11

Heathfield High School
Phaedra Barnes