Summary
Overview
Work History
Skills
Certifications
Timeline
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Phaedra McNeil

Coomera

Summary

Looking for full-time or part-time employment

I am a dedicated and guest-focused professional with extensive experience in customer service, serving, and the tourism industry. My background includes working in dynamic hospitality environments where ensuring guest safety, satisfaction, and memorable experiences are top priorities. I excel in providing exceptional service, fostering a welcoming atmosphere, and anticipating guests' needs to exceed their expectations.


Overview

7
7
years of professional experience

Work History

Safety Supervisor

Tree Top Challenge
11.2024 - Current
  • Created a fun and safe environment, with invested customer service
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Promoted business to potential customers
  • Prioritized safety, organization, time management and guest happiness

Zipline Tour Guide

Kokanee Mountain Zipline
06.2023 - 10.2024
  • Two summers guiding on a six zipline course (20m-700m long) with groups of up to 10 people for up to 2.5 hours
  • Responsible for each guests safety, rigging and derigging throughout the course, braking guests and providing customers with an interpretive tour about the surrounding nature
  • Collaborated with other departments such as maintenance or ticketing when necessary to ensure smooth daily operations.

Childcare / Nanny

Many Different Employers
05.2018 - 10.2024
  • Provided care for children ages ranging from 10 months - 11 years old
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.

Server

Lakeview Village Nursing Home
04.2020 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Sales Associate

Nelson Olive Oil Company
04.2022 - 04.2023
  • Educated customers on products
  • Performed inventory, restocking of products and cleaning duties
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Skills

  • Salesmanship
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Teamwork and collaboration

Certifications

-Australian Blue Card

-First Aid certificate

-Responsible Service of Alcohol certificate

-Canadian food safety certificate 

Timeline

Safety Supervisor

Tree Top Challenge
11.2024 - Current

Zipline Tour Guide

Kokanee Mountain Zipline
06.2023 - 10.2024

Sales Associate

Nelson Olive Oil Company
04.2022 - 04.2023

Server

Lakeview Village Nursing Home
04.2020 - 09.2024

Childcare / Nanny

Many Different Employers
05.2018 - 10.2024

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Phaedra McNeil