Phailin Mckibbin
Port Macquarie,NSW
Summary
Outgoing and friendly individual with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands through diligent and well-organized approaches. Motivated to learn, grow and excel in the Hospitality Industry.
Overview
4
4
years of professional experience
Work History
Front Counter Staff Member
Thaicoon
05.2019 - Current
- Managed multiple tasks in high-volume environment
- Completed sales transactions, including all accepted forms of payment
- Processed customer orders and accurately entered into order system
- Maintained clean and organized appearance for all areas to attract and retain customers
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Responded quickly to customer inquiries, answering questions and offering insight into menu items
Barista
Lily's Cafe
01.2023 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress & Barista
The Hill Cafe
11.2021 - 06.2023
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided callers with product and customer service information to foster brand loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
St Columba Anglican School
Port Macquarie, NSWSkills
- Cash Register Operation
- Order Accuracy and Delivery
- High-Volume Dining
- Food Safety Oversight
- Coffee and Tea Expertise
Additional Information
- Accomplishments , 2018 citizenship award (school) 2019 citizenship award (school), 2019 NCAS Encouragement award (sport), 2020 Food Technology Recipient (school)
Languages
English
Thai
Timeline
Barista
Lily's Cafe
01.2023 - 06.2023
Waitress & Barista
The Hill Cafe
11.2021 - 06.2023
Front Counter Staff Member
Thaicoon
05.2019 - Current
High School Diploma -
St Columba Anglican School
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