Phaju Wangmo
Tuart Hill,Australia
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
8
8
years of professional experience
Work History
Cashier
Innaloo Fresh Market
Innaloo , Perth
11.2022 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Assisted with training and mentoring new team members
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes.
Sale Assistant
M.H. Alshaya
Dubai
07.2018
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Human Resources Intern
Druk Ferro Alloys LTD
Phuntsholing, Bhutan
01.2018 - 03.2018
- Maintained personnel files in accordance with applicable laws and regulations
- Maintained strong relationships with team members to ensure team success
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Organized and stored employment forms and information.
TEAM MANAGER
Scan Cafe
IT Park, Thimphu
10.2017 - 12.2017
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
HOSPITALITY WORKER
Taj Tashi Hotel
Thim Thorm
06.2016 - 12.2016
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
- Provided friendly and efficient service to customers while taking orders and making recommendations
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis
- Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors
- Worked closely with management team to ensure smooth operations throughout shifts.
Education
Master of Science - Human Resources Management
Edith Cowan University
true12-2024
Bachelor of Science - Airlines, Tourism and Hospitality
Lovely Professional University
India 06.2017
Skills
- Adaptability
- Detail Orientated
- Communication
- Active Listening
- Critical Thinking
- Positive Attitude
- Punctual
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Dzongkha
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Innaloo Fresh Market
11.2022 - Current
Sale Assistant
M.H. Alshaya
07.2018
Human Resources Intern
Druk Ferro Alloys LTD
01.2018 - 03.2018
TEAM MANAGER
Scan Cafe
10.2017 - 12.2017
HOSPITALITY WORKER
Taj Tashi Hotel
06.2016 - 12.2016
Master of Science - Human Resources Management
Edith Cowan University
Bachelor of Science - Airlines, Tourism and Hospitality
Lovely Professional University
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