PHAKWAN NAKCHOM
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Friendly hard worker with exceptional hospitality skills seeking opportunity to join the airline as flight crew member.
Overview
4
4
years of professional experience
Work History
GUEST SERVICE AGENT
Mercure Melbourne Doncaster
11.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight situations.
Guest Service Agent / Food and Beverage Attendant
Lancemore Crossley St. Boutique Hotel
08.2023 - Current
- Increased repeat business with exceptional customer service and personalized attention.
- Promoted a welcoming atmosphere by greeting customers with shining personality.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
RECEPTIONIST
Pure Thai Massage
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
GUEST SERVICE AGENT
Next Hotel Melbourne, Curio Collection by Hilton
08.2022 - 06.2023
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
SPA AND FITNESS RECEPTIONIST
InterContinental
12.2021 - 04.2022
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
FRONT OFFICE DEPARTMENT AT HORIZON CLUB LOUNGE
Shangri-La Hotel
01.2020 - 03.2020
- Promoted a welcoming atmosphere through friendly interactions and proactive assistance to guests in need of support or direction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
DIPLOMA OF BUSINESS - Digital Transformation
Greenwich Management College
Melbourne, VIC12.2023
MBA - Aviation Business Management
Mae Fah Luang University
Chiang Rai, Thailand06.2020
Skills
- Natural Team Building Skills
- Well organized
- Ability to Multitask
- Exceptional Hospitality services
- Professionalism
- Adaptable with Multicultural and Multienvironment
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
GUEST SERVICE AGENT
Mercure Melbourne Doncaster
11.2023 - Current
Guest Service Agent / Food and Beverage Attendant
Lancemore Crossley St. Boutique Hotel
08.2023 - Current
RECEPTIONIST
Pure Thai Massage
08.2022 - Current
GUEST SERVICE AGENT
Next Hotel Melbourne, Curio Collection by Hilton
08.2022 - 06.2023
SPA AND FITNESS RECEPTIONIST
InterContinental
12.2021 - 04.2022
FRONT OFFICE DEPARTMENT AT HORIZON CLUB LOUNGE
Shangri-La Hotel
01.2020 - 03.2020
DIPLOMA OF BUSINESS - Digital Transformation
Greenwich Management College
MBA - Aviation Business Management
Mae Fah Luang University
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