Lam Khanh Le (Luna) Pham
Melbourne,VIC
Summary
Energetic Front of House Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operation during peak hours. Excel in communication, adaptability, and teamwork, contributing positively to guest experiences and operational success. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
An Banh Mi
Ivanhoe, 3079
08.2025 - Current
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Took to-go phone orders from guests following outlined procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated the EFTPOS machine and POS system to process transactions, handle payments, and issue receipts accurately.
Front of House Staff Member
Master Roll Vietnam
Heideberg, VIC
09.2022 - 06.2025
- Explained menu items, took orders and delivered food courses according to instruction.
- Collaborated with team to deliver timely service of items.
- Answered phone inquiries, taking reservations and providing information as needed.
- Operated the EFTPOS machine and POS system to process transactions, handle payments, and issue receipts accurately.
Retail Sales Associate
Hoa Hung Single Member Limited Liability Company
Vietnam
02.2021 - 04.2022
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Helped customers by answering questions and locating merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Education
English Course - English Language
Acknowledge Education
12-2022
VCE -
Footscray High School
12-2024
Bachelor of Education - Primary And Secondary
Australian Catholic University
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Order taking
Languages
Vietnamese
Native/ Bilingual
English
Professional