PHAM ANH THU LE
Blacktown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Flexible on hours
Create friendly and professional working environment
Overview
9
9
years of professional experience
Work History
Cafe - Bakery Manager
Mrs Jones The Baker
01.2025 - Current
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
Head barista and Assistant cafe manager
Whole cafe
02.2022 - 08.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Assistant Manager
Wild Flower Cafe
11.2023 - 12.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cafe Manager
Cafe Lelunar
02.2017 - 08.2021
- Hiring, training and guiding new employees to deliver excellent customer services
- Develop action plans for team members to follow
- Assign responsibilities to each team members
- Making payslip/payroll base on employee wage and hourly laws
- Ensure the store is maintained according to sanitation and cleaning standards
- Monitor and manage store members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance
- Identify and address issues in store performance
- Develop strategic and operational plans
- Schedule regular meetings to discuss business development opportunities and any issues (every 2 weeks)
- Preparing weekly roster
- Contacting and dealing with suppliers
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Education
Bachelor of Business - Hospitality and Tourism Management
KAPLAN Business School
Sydney07.2020
Diploma - Hospitality Management
TAFE Ultimo
Sydney08.2017
Certificate III - Advanced English
06.2016
Skills
- Willing and committed to continued and on-going learning and training
- High level computer skills
- Embrace challenges and respond effectively with calm and composure
- Ability to work in challenging and high pressured environment
- Effective team member and also working on my own
Accomplishments
- Supervised team of 15-20 staff members.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Vietnamese
Full Professional
PERSONAL ATTRIBUTES
- Strong work ethics
- Has a positive attitude and receptive to new ideas and can easily adapt to change
- Hardworking and a good listener
- Great attention to details
- High sense of initiative
- Able to work well both in a team or independently with minimal supervision
Timeline
Cafe - Bakery Manager
Mrs Jones The Baker
01.2025 - Current
Assistant Manager
Wild Flower Cafe
11.2023 - 12.2024
Head barista and Assistant cafe manager
Whole cafe
02.2022 - 08.2023
Cafe Manager
Cafe Lelunar
02.2017 - 08.2021
Diploma - Hospitality Management
TAFE Ultimo
Certificate III - Advanced English
Bachelor of Business - Hospitality and Tourism Management
KAPLAN Business School