Phani Raj Asile
Melbourne,VIC
Summary
Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Expertise in the Insurance sector and Over 4 years of professional experience and motivated, energetic mindset.
Overview
10
10
years of professional experience
Work History
Compliance Analyst
Millennium
07.2023 - Current
- Providing regular updates on all compliance due diligence activates.
- Responsible for maintaining and updating the Public Liability Incidents Register.
- Responsible for maintaining a supplier library ensuring data accuracy and supplier information is kept up to date.
- Main point of contact, providing results and documentation to all customers,supplies and regulators.
- Preparing and produce weekly and monthly reports.
- Responsible for formatting and document control activity on SharePoint.
- Assisted with complaint gap analyses and risk assessments.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Prepared documentation and records for upcoming audits and inspections.
- Reviewed audit and monitoring reports related to consumer and client activities.
Client Service Executive/Assistant Underwriter
CHUBB INSURANCE
09.2021 - 05.2023
- Provide general underwriting and, to the Marine Underwriters including but not limited to preparation of booking worksheets, underwriting research, database management, oversight of delivery of multi-national programs, underwriting file management with due regard for audit and compliance standards
- Process renewals and new business bookings, update all internal tracking systems and provide weekly reporting to the team
- Processing all endorsements and midterm adjustments
- Policy-specific queries as part of BAU activities i.e
- Bookings, unallocated cash etc
- Point for resolution of process queries
- Act as a liaison between the Marine Underwriters, Operations and Shared Service teams (key contact for managing escalations, feedback and requests)
- Act as a liaison between the Marine Underwriters and the Claims teams
- Resolution of procedural conflict or process clarification for Shared Services and other CPS Australasian teams
- Assist and review complex individual and group applications and other insurance
- Review individual and group applications for automobile, fire, health, liability, life, property, aircraft and other insurance
- Evaluate new and renewal applications by reviewing case specific risks and determining relevant premium increase
- Approve sale of insurance policies and ensure compliance with government regulations
- Provide recommendations on individual or group insurance plan designs
Customer Service Associate
CALTEX
11.2017 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Process Associate
Genpact
02.2014 - 04.2016
- Worked as a SME within the insurance underwriting team and was responsible for reviewing team performance, quality assurances and assisting with complex insurance claims and premium calculations
- Preparing, monitoring and updating weekly team dashboards, statistics and reports
- Performing team quality check
- Reviewing insurance policy updates and communicate to the wider team
- Provide underwriting advice and answer inquiries from clients and from insurance agents, consultants and other company personnel
Education
BACHELORS - Commerce, Economics And Accounts
Osmania University
07.2013
Skills
- SOFTWARE
- Microsoft Office Microsoft Project Windows OS
- ACTIVITIES
- SKILLS
- Strong Oral and Written Communication Skills Advanced Administration Skills Conflict Resolution Computing Multitasking Risk Management Teamwork
- EXPERIENCE
- Regulatory Understanding
- Operations Support
Timeline
Compliance Analyst
Millennium
07.2023 - Current
Client Service Executive/Assistant Underwriter
CHUBB INSURANCE
09.2021 - 05.2023
Customer Service Associate
CALTEX
11.2017 - 09.2021
Process Associate
Genpact
02.2014 - 04.2016
BACHELORS - Commerce, Economics And Accounts
Osmania University
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