Phan Ngoc Truong Nguyen
Mascot
Summary
Dynamic hospitality professional with a strong background at Gia Dinh Restaurant, excelling in customer satisfaction and efficient service. Demonstrated expertise in food safety and strong multitasking abilities, enhancing dining experiences while maintaining cleanliness. Recognized for building rapport with customers and contributing to increased revenue through effective upselling techniques.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Gia Dinh Restaurant
10.2019 - 03.2025
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Bakery Cashier
Destination Rolls
09.2019 - 02.2025
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Education
Diploma of Business - Business
Abbey College
Sydney, NSW03-2024
Certificate IV of Business - Business
BIA Institute
Sydney Olympic Park, NSW05-2022
Skills
- Professional appearance
- Cleanliness and hygiene
- Order accuracy
- Strong multitasking
- Efficient organization
- Food safety
- Wine pairing
- Meal recommendations
- Hospitality service expertise
Timeline
Wait Staff Member
Gia Dinh Restaurant
10.2019 - 03.2025
Bakery Cashier
Destination Rolls
09.2019 - 02.2025
Diploma of Business - Business
Abbey College
Certificate IV of Business - Business
BIA Institute
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