Phapindarjit Singh Hansra
Tecoma ,VIC
Summary
Seasoned professional with a proven track record in safe passenger transportation and effective team leadership. At Ventura Bus Pty Ltd and the Department of Health and Human Services, I excelled in maintaining high safety standards and enhancing client care, showcasing my adaptability and teamwork skills. Demonstrated excellence in disability awareness and staff development, significantly improving service quality and team performance. Successfully navigated various routes and schedules, ensuring timely arrivals and departures. Demonstrated excellent communication and problem-solving skills in handling client or staff needs and challenges. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
24
24
years of professional experience
Work History
Bus Driver
Ventura Bus Pty Ltd
11.2016 - 10.2024
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
House Supervisor
Department of Health and Human Services
06.2006 - 05.2016
- Managed staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Streamlined communication between management and staff to improve client wellbeing and satisfaction.
- Reviewed clinical documentation to asses standards and quality of care.
- Monitored client acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Provided emergency response during shifts and when on-call.
- Enhanced client care by implementing efficient processes and utilizing resources effectively.
- Maintained accurate records of employee performance evaluations, certifications, licenses, continuing education requirements, ensuring compliance with regulatory standards.
- Promoted evidence-based practices among staff by staying current on industry trends and research, sharing knowledge with colleagues.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in better outcomes.
- Assisted in the recruitment process by interviewing potential candidates, contributing to a strong carers workforce.
- Evaluated staff performance regularly and provided constructive feedback, leading to increased competency and productivity.
- Collaborated with doctor's regarding client conditions, updates and necessary care changes.
- Oversaw maintenance and cleanliness of facility, ensuring safe and welcoming environment for clients and staff.
- Developed partnerships with local community organizations to support client care and outreach efforts.
- Facilitated team meetings to discuss clients personal care plans, resulting in more cohesive and effective care strategies.
- Improved staff morale and reduced turnover with regular feedback sessions and targeted training programs.
- Led by example, demonstrating strong work ethic and commitment to client care, which inspired staff to perform at their best.
- Drove clients safely to social activities and appointments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Maintained safety with tidy, clean, and hazard-free home environments.
Disability Support Worker
Department of Human Services
12.2000 - 06.2006
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Education
Certificate IV - Disability Works
RMIT University
Melbourne, VIC11.2004
Advanced Diploma - Disability Works
Boxhill Institute
Box Hill, VIC05.2007
Bachelor Of Commerce - HR Management, Management And Web Design
Deakin University
Melbourne, VIC11.2002
Skills
- Safety-focused
- Safety practices
- Scheduling adherence
- Disability Awareness
- Elderly and Disabled Assistance
- Passenger Safety
- Local route knowledge
- Local traffic regulations
- Passenger Assistance
- Adaptable to change
- Team leadership
- Client oriented
- Good communication skills
- Fast to adapt and learn
Timeline
Bus Driver
Ventura Bus Pty Ltd
11.2016 - 10.2024
House Supervisor
Department of Health and Human Services
06.2006 - 05.2016
Disability Support Worker
Department of Human Services
12.2000 - 06.2006
Certificate IV - Disability Works
RMIT University
Advanced Diploma - Disability Works
Boxhill Institute
Bachelor Of Commerce - HR Management, Management And Web Design
Deakin University
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