Phat Pham

Similar Profiles

• Kelly KelleyKelly Kelley

  <ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI

• ELIZABETH URIARTEELIZABETH URIARTE

  Dietary Aide- Handling incoming and outgoing calls with patients and nursing staff. Assisting patients with their dietary selections along with Dietitians and Speech therapists. Managing prescribed diets using software primarily Cerner, Nutritional Services Suite and UHS Fusion. Completing required LMS modules to meet company standards. Coordinating and informing dietary department including Chefs and support staff of special needs of the patients to ensure and exceed performance standards. Multitasking and fulfilling necessary roles as well as encouraging coworkers in a team setting. Previous experience with Microsoft Word, excel and other job specific software. From 2010-2017 we sold our home, moved and started a business when our son fell ill and I stayed home to be a caregiver, this experience is what led me to work in a Hospital setting. This life altering experience has given me a new perspective on life and a deep compassion for others. I continue to look forward to being an asset to our team and offer some kindness to our patients. at Palmdale RegionalDietary Aide- Handling incoming and outgoing calls with patients and nursing staff. Assisting patients with their dietary selections along with Dietitians and Speech therapists. Managing prescribed diets using software primarily Cerner, Nutritional Services Suite and UHS Fusion. Completing required LMS modules to meet company standards. Coordinating and informing dietary department including Chefs and support staff of special needs of the patients to ensure and exceed performance standards. Multitasking and fulfilling necessary roles as well as encouraging coworkers in a team setting. Previous experience with Microsoft Word, excel and other job specific software. From 2010-2017 we sold our home, moved and started a business when our son fell ill and I stayed home to be a caregiver, this experience is what led me to work in a Hospital setting. This life altering experience has given me a new perspective on life and a deep compassion for others. I continue to look forward to being an asset to our team and offer some kindness to our patients. at Palmdale Regional

• Alexander ModineAlexander Modine

  Experience Partner and Experience Partner Manager at OpendoorExperience Partner and Experience Partner Manager at Opendoor

• Camryn WilsonCamryn Wilson

  Customer Experience Manager/Customer Experience Lead/Brand Operations at Victoria’s SecretCustomer Experience Manager/Customer Experience Lead/Brand Operations at Victoria’s Secret