Phealexandra Erika Allas
Student
CALISTA
Summary
Knowledgeable and dedicated customer service professional, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain assistant position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
24
24
years of post-secondary education
3
3
Certifications
Work History
Front End Customer Service Associate
Collins
05.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Collaborated with fellow associates to improve overall store operations and customer experiences.
- Maintained clean and organized front end area, ensuring positive experience for all customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science - Dental Assisting
Foundation Education (Tafe)
Western Australia 11.2023 - Current
High School Diploma -
St. Catherine's College
Cebu, Philippines 04.2001 - 05.2024
Skills
- Patience and resilience
- Complaint Handling
- Strong Work Ethic
- Customer experience management
- Multitasking Abilities
- Complaint resolution
- Adaptability and Flexibility
- Team Collaboration
- Task Prioritization
- Continuous Improvement
- English Language Fluency
- Complaint Investigation
Certification
Certified First Aider at St. Johns.
Timeline
Certified First Aider at St. Johns.
04-2024
Associate of Science - Dental Assisting
Foundation Education (Tafe)
11.2023 - Current
Front End Customer Service Associate
Collins
05.2022 - Current
Senior High School Diploma
05-2022
High School Completion Certificate
07-2020
High School Diploma -
St. Catherine's College
04.2001 - 05.2024
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