Phebe Bishay
Sydney,New South Wales
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Membership Consultant
24/7 Fitness
08.2023 - Current
- Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
- Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
- Consulted with potential clients about personal needs and budget concerns.
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Conducted tours of facility to showcase features and answer questions.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Customer Service Cashier
Woolworths
08.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Kentucky Fried Chicken
01.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
St Mary's Senior High School
Saint Marys, NSW09.2024
Skills
- Goal-oriented mindset
- Customer Relations
- Documentation skills
- Documentation abilities
- Sales expertise
- Verbal and written communication
- Membership Processing
- Community Engagement
- Customer Service
Timeline
Membership Consultant
24/7 Fitness
08.2023 - Current
Customer Service Cashier
Woolworths
08.2021 - 09.2023
Customer Service Representative
Kentucky Fried Chicken
01.2020 - 01.2021
High School Diploma -
St Mary's Senior High School
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