Summary
Overview
Work History
Education
Skills
Certification
Languages
Uae Driving License
Personal Information
Timeline
Generic

Phebeian Johnson

Dubai

Summary

Self-motivated professional with unwavering work ethic and strong leadership acumen. Proficient communicator and creative problem solver, adept at multitasking to deliver results while upholding quality. A dedicated team player, skilled in fostering collaboration and delivering top-tier customer service through active listening.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales and Leasing Agent

BENCHMARK PROPERTIES
08.2022 - Current
  • Leasing / rental agent for Al Ghurair Properties
  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
  • Determine clients’ needs and financial abilities to propose solutions that suit them
  • Perform comparative market analysis to estimate properties’ value
  • Display and market real property to possible buyers
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Maintain and update listings of available properties
  • Promote sales through advertisements, open houses and listing services
  • Remain knowledgeable about real estate markets and best practices.

Community / Property Manager

LUXURY OWNERS ASSOCIATION MANAGEMENT SERVICES
07.2021 - 01.2022
  • Managed Damac head office; Executive Heights and Smart Heights in Barsha Heights, consisting of commercial offices
  • Provision of OA Officer services like tendering, budget preparation, organizing meeting, annual general assembly, collection of service charges, vendor management, writing email correspondence and communicating with Committee members
  • Ensuring compliance with JOP Law and Directions
  • Enforcing the owners association’s JOPD, Community Rules and adopted resolutions
  • Working closely with the Committee Members of the Owners Association, preparing agenda for general assembly and board meeting and documenting minutes of meetings
  • Preparation of service charges budget for communities in Dubai and getting them approved from RERA
  • Working closely with facilities management contractors to effectively manage assets owned by OA for the collective benefit of owners
  • Procure, tender and recommend.

Experience Manager

KAIZEN ASSET MANAGEMENT SERVICES
11.2016 - 03.2021
  • Managed Silicon Boulevard in Dubai Silicon Oasis, consisting of 96 residential apartments and 108 commercial offices
  • Managed Al Badia Hillside Village in Dubai Festival City - community consisting of 180 residential Apartments
  • Preparation of Mollak budget along with all annexures and submission to Mollak budget review auditors within 30 days of the new financial year
  • Preparation and issuance of the community notices
  • Assisting the finance team with information to finalize the annual financial audit
  • Following up of service charge defaulters and issuance of legal notices through Mollak system
  • Implementation and execution of energy efficiency initiatives
  • Evaluation of service provider quotations to ensure that they are in line with the technical and commercial specifications required for the project
  • Supervise daily operational purchasing needs such as planning, issuing, and following up on purchase order delivery and shipment schedules
  • Preparation and issuance of RFP (Request for proposal) based on RERA guidelines during the procurement / tendering processes
  • Ensuring 100% compliance on HSE-related matters of the project
  • Ensuring regular site-inspections through the project FM team and escalating and resolving snags based on priority
  • Recommending and including community improvement initiatives and community events in the annual budget and its execution
  • Assisting the Communications team to ensure customer queries are responded to within 24 hours.

Facilities Management Coordinator

AL MAZAYA REAL ESTATE LLC
04.2014 - 10.2016
  • Plan, organize and supervise the facilities maintenance for all assets in order to ensure smooth and uninterrupted functioning of all facility services, meeting all SLA's
  • Supervise the clearing, security, and inspection activities to provide better services in the facilities at all time
  • Able to supervise a team of Foremen and Technicians in providing technical solutions for day to day service calls under the department manager instructions
  • Responding appropriately to emergencies or urgent issues as they arise
  • Liaising with tenants and owners of commercial, residential and retail properties
  • Knowledge of Preparation of annual maintenance contracts for HAVC- MEP
  • Supervise the preparation of timely and accurate departmental MIS statements and reports pertaining to Property Management to meet MAZAYA and departmental requirements, policies and standards.

Helpdesk – Coordinator

EMPIRE ASSET
03.2012 - 12.2013
  • Updating and maintaining the customer database on a monthly basis
  • Liaising with facilities management in solving customer queries
  • Booking customers and conducting Customer Home Visit to inspect their properties
  • Answering all customer queries across the table, over the telephone and email on a day-to-day basis
  • Daily verification appointments along with site engineer for defects reported
  • Facilities Management Coordinator for updating and clearing backlog of outstanding defects
  • Handled procurement and operations for a project of 101 apartments in International City
  • Supervised an outsourced team of 20 plus on a daily basis
  • In charge of online marketing, print media and general marketing of the brand.

Senior Property Handover Executive

VICTORY HEIGHTS LLC
12.2008 - 01.2012
  • Acting Manager, tasked with setting up the new handover team
  • Senior Handover Coordinator for the newly launched project, fully overseeing that the whole process flow runs smooth coordinating with consultants, internal departments, clients and contractors on a daily basis.

Property Handover Executive / Client Relations

EMAAR PROPERTIES PJSC
04.2004 - 11.2008
  • Project coordination for a newly launched project, fully overseeing that the whole process flow runs smooth coordinating with consultants, internal departments, clients and contractors
  • Overseeing formal handover of properties along with manuals, access cards, gifts etc
  • To customers as and when their properties are ready
  • Liaising with Quality Assurance when customers have queries as to when their snags/ service request/ alteration requests will be processed and completed
  • Booking customers for a Home Orientation to visit their properties updating records on Oracle
  • Answering after sales customer queries over the table, phone and email on a day-to-day basis
  • Graphic and creative designing of Departmental and Corporate posters, flyers, presentations and reports for the CEO and Department Newsletters.

Education

MADRAS UNIVERSITY

Skills

  • Excellent in PowerPoint/Keynote, proficient in MS Word

Certification

  • Certified RERA (Real Estate Regulatory Authority) agent for OAM
  • Completed a course in Understanding Facilities Management from BIFM (British Institute of Facility Management)
  • Completed a course in Optimizing Facilities Management Performance from BIFM (British Institute of Facility Management)

Languages

English/Tamil/Hindi

Uae Driving License

91964

Personal Information

  • Nationality: Indian
  • Marital Status: Married

Timeline

Sales and Leasing Agent

BENCHMARK PROPERTIES
08.2022 - Current

Community / Property Manager

LUXURY OWNERS ASSOCIATION MANAGEMENT SERVICES
07.2021 - 01.2022

Experience Manager

KAIZEN ASSET MANAGEMENT SERVICES
11.2016 - 03.2021

Facilities Management Coordinator

AL MAZAYA REAL ESTATE LLC
04.2014 - 10.2016

Helpdesk – Coordinator

EMPIRE ASSET
03.2012 - 12.2013

Senior Property Handover Executive

VICTORY HEIGHTS LLC
12.2008 - 01.2012

Property Handover Executive / Client Relations

EMAAR PROPERTIES PJSC
04.2004 - 11.2008

MADRAS UNIVERSITY
  • Certified RERA (Real Estate Regulatory Authority) agent for OAM
  • Completed a course in Understanding Facilities Management from BIFM (British Institute of Facility Management)
  • Completed a course in Optimizing Facilities Management Performance from BIFM (British Institute of Facility Management)

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