PHEBIE CAO
Summary
Highly experienced in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Colorspan Industries
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Pharmacy Assistant
Direct Chemist Outlet
03.2023 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Owner
Lashes by Phebie
06.2021 - 05.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Customer Service Supervisor
Coles Supermarket
10.2021 - 10.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Bachelor of Business - Human Resource Management
Royal Melbourne Institute of Technology
Melbourne, VIC06-2024
High School Diploma -
Our Lady of Mercy College
Melbourne, VIC11.2020
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Inbound call management
- Service recommendations
- Database management
- Delivery tracking
- Customer service
- Administrative support
- Customer relations
- Complaint resolution
- Problem resolution
- Customer relationship management (CRM)
- Follow-up skills
- Product knowledge
- Stock management
- Team development
- Coordination
- Paperwork processing
Additional Information
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Officer
Colorspan Industries
06.2024 - Current
Pharmacy Assistant
Direct Chemist Outlet
03.2023 - Current
Customer Service Supervisor
Coles Supermarket
10.2021 - 10.2022
Owner
Lashes by Phebie
06.2021 - 05.2025
Bachelor of Business - Human Resource Management
Royal Melbourne Institute of Technology
High School Diploma -
Our Lady of Mercy College
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