PHENPAKAI KONGVONGXAY
SYDNEY,NSW
Summary
Enthusiastic and dedicated hospitality professional with over two years of experience in diverse roles, including cashiering, kitchen assistance, and waitstaff positions. Adept at providing excellent customer service and fostering a welcoming atmosphere for guests. Bilingual in English and Lao, I possess strong communication skills that enhance my ability to connect with a diverse clientele. Known for my ability to thrive in fast-paced environments, I am a quick learner with a keen attention to detail and a commitment to maintaining high standards of cleanliness and service. I am eager to contribute my skills and passion for hospitality to a part-time role while further honing my language and interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Blue Elephant Thai Restaurant
All Rounder
Oxford Steet , Sydney NSW 2010
03.2023 - 09.2024
- Received orders face-to-face and via phone, ensuring accuracy and clarity.
- Prepared and served a variety of cocktails and menu items.
- Fostered a welcoming atmosphere for guests and addressed any inquiries.
Cashier
Timbarra Thai Restaurant
Melbourne, VIC
10.2022 - 02.2024
Duration: 2 Years
- Managed front counter operations, including processing orders and payments.
- Provided excellent customer service and ensured a positive dining experience.
- Assisted in training new staff on cash handling procedures.
Education
Certificate IV - Marketing
Mercury Collage
Sydney, NSWDiploma - Business Leadership And Management
Australia Pacific Collage
Melbourne, VIC06.2024
General English - English
English Unlimited
Melbourne, VIC05.2023
Highschool - Year12
Liaodu Chinese School
Laos06.2022
Skills
- Proficient in Lao and Thai
- English Intermediate level
- Team Collaboration: Experience working collaboratively with kitchen and front-of-house staff to create a seamless dining experience for guests
- Time Management: Skilled at prioritizing tasks to handle multiple orders and demands efficiently, especially during busy service hours
- Problem-Solving Skills: Demonstrated ability to address and resolve customer complaints or challenges promptly and effectively
- Strong communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
Certification
RSA
RSA
Responsible services of alcohol
Timeline
Blue Elephant Thai Restaurant
All Rounder
03.2023 - 09.2024
Cashier
Timbarra Thai Restaurant
10.2022 - 02.2024
Certificate IV - Marketing
Mercury Collage
Diploma - Business Leadership And Management
Australia Pacific Collage
General English - English
English Unlimited
Highschool - Year12
Liaodu Chinese School