Pheona LeComber
Kin Kora,Australia
Summary
I am a top-performing administrative professional with a 20-year track record in customer service, record-keeping, and general office management. Skilled in supporting executives, managing appointments, taking minutes, and crafting correspondence. I have a strong background in MS Word, Excel, PowerPoint, and Outlook, along with various accounting packages including Attache, Xero, and Quicken (Ready Reckon). As an expert communicator, I am recognized for multitasking and completing tasks within deadlines. Over the past year, I have worked as a Support Facilitator for therapeutic interventions with children under Child Safety protection. Before this, I was a self-employed Counselor for nearly two years, adopting a person-centered, solution-focused approach. I strive to empower clients to find their own solutions, providing examples and support on their journey to live the best life possible within their capabilities. I consistently apply a trauma-informed approach to each client, ensuring non-judgmental positive regard. Building a trusting therapeutic relationship is paramount for achieving optimal results. My mature interpersonal skills, collaborative approach, and strong technical knowledge are instrumental in developing positive relationships with colleagues and cross-functional teams. Whether working independently or as part of a team, I value cultural diversity, share ideas, and make informed decisions. I prioritize tasks efficiently to maximize productivity, take ownership of responsibilities, and focus on continuous improvement. I ensure compliance with legal standards and site safety management plans, actively contributing to the collective goal of Zero Harm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Facilitator
The Arches Foundation
, Qld
10.2023 - Current
- Provided emotional and practical support to clients in need.
- Provided crisis intervention when needed.
- Developed resources and materials to enhance program effectiveness.
- Maintained accurate records on client progress and outcomes.
- Ensured compliance with all relevant legal requirements, policies, procedures and regulations.
- Participated in professional development activities relevant to the role of a Support Facilitator.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Delivered treatments to improve client functionality and environmental adjustment.
Counsellor
Empowered Counselling Qld
Gladstone, Qld
01.2022 - 10.2023
- Self Employed Counsellor
- Assessing clients for various trauma related responses
- Implementing trauma informed care
- Assisting clients to live their lives to the best of their ability
- Implementing programs and intervention methods with clients
- Assessing and reviewing progress with clients
- Administration tasks
- Accounts to BAS
- Time management
- Programs used:
- MS Word, Excel and Outlook
- Xero
Trades Assistant
Gladstone Tiling
Gladstone, Qld
11.2018 - 02.2020
- Assisting in measuring, marking out, and laying tiles
- Communicating with clients about choices, required layouts, and styles
- Coordinating with tile/plumbing companies to fulfill client product requests
- Handling pricing, quoting, invoicing, and payroll
- Managing accounts to BAS
- Overseeing time management
- Utilizing programs such as MS Word, Excel, Outlook, and Xero.
- Operated hand tools such as drills, saws, grinders, sanders to assist tradespeople with their tasks.
- Gathered materials and supplies needed for each job.
- Followed instructions given by qualified tradespeople regarding safety protocols and procedures when working onsite or in the workshop.
Office Manager
Ellis Equipment
Kingaroy, Qld
01.2015 - 07.2017
- Management of all business activities
- Programming and scheduling
- Pricing Quoting Invoicing and Payroll
- Accounts to BAS
- Time management
- Organizing of repairs and maintenance of rental buildings
- Arranging and liaising with overseas colleagues in relation to importing goods
- Working alone running the office but also working with the Sales Representative and Manufacturing team in relation to orders, invoicing and production
- Programs used:
- MS Word, Excel and Outlook
- Attache and Xero
Education
Diploma of Counselling - Counseling
Australian College of Applied Psychology (ACAP)
Brisbane, QLDSkills
- Consistently professional and respectful, I am dedicated to seeking opportunities for sustainable improvement in counseling procedures
- Engaging with multicultural teams and fostering a collaborative, team-based culture that promotes both individual and collective development
- The ability to assimilate new skills and integrate them into work practices is crucial Being innovative and possessing a progressive mindset when collaborating with team members is equally important
- A strong desire for additional training and development opportunities
- The capacity to prioritize tasks and manage multiple responsibilities simultaneously while maintaining attention to detail
- Extensive experience in managing Accounts Receivable/Payable, Inventory, Ordering, and Payroll across various accounting software
- Providing support across various departments within the company
- High level of experience with the MS Suite including Word, Excel, Powerpoint and Outlook
- Demonstrated proficiency in mock counseling sessions by establishing trust and rapport with simulated clients, as well as gathering information for assessments without distressing the client Additionally, showed adeptness in soothing an entire class upon receiving news of a Covid-19 lockdown during the session
Certification
- C Class Drivers License
- Police Check
- Yellow Card 32851095
- Blue Card 214415771
References
- MICHAEL, STARK, Owner Operator, 0407 762 838, Tileboyz Gladstone
- Tahlia Anderson, Service Coordinator Central Queensland, 0409 757 056, The Arches Foundation
BRIEF CAREER SYNOPSIS
- October 2023 to present Support Facilitator with The Arches Foundation Central Queensland.
- January 2022 to October 2023 Counsellor Empowered Counselling Qld Gladstone Old
- 30 November 2018 to 2020 Wall & Floor Tilers Assistant Gladstone Tiling Gladstone Qld
Timeline
Support Facilitator
The Arches Foundation
10.2023 - Current
Counsellor
Empowered Counselling Qld
01.2022 - 10.2023
Trades Assistant
Gladstone Tiling
11.2018 - 02.2020
Office Manager
Ellis Equipment
01.2015 - 07.2017
- C Class Drivers License
- Police Check
- Yellow Card 32851095
- Blue Card 214415771
Diploma of Counselling - Counseling
Australian College of Applied Psychology (ACAP)
Similar Profiles
Isileli KongaikaIsileli Kongaika
Director of Marketing and Business Development at Arches Medical TransportationDirector of Marketing and Business Development at Arches Medical Transportation
Eunice Oviawe-JonesEunice Oviawe-Jones
Care Supervisor/Health Care at Avery Brentwood ArchesCare Supervisor/Health Care at Avery Brentwood Arches
Mark Francis C. UyMark Francis C. Uy
Service Crew Member at Golden Arches DevelopmentService Crew Member at Golden Arches Development