Pherina Trego
Baldivis,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Development Officer
Touch WA
Perth, WA
02.2024 - Current
- Planned and executed clinics on the rules, skills and fitness involved in playing Touch Rugby in Schools and clubs aound Perth.
- Managed a class of 15-23 students at a time.
- Established trust between myself and the students to better their learning experience.
- Co-Ordinated with the client how best to meet their expectations of the clinic and the delivery of each session,
- Reported back to HQ of my lessons plans, experiences and sought information for improvement,
Canteen Manager
Kingston's Kitchen
Badivis, Perth Western Australia
07.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained the up keep of a clean and safe Kitchen
- Prepared and served food according to the Health and safety guidelines.
Confined Space Tank Cleaner
ABM Envirosafe
Henderson, Perth Western Austraia
10.2015 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular inspections of tanks before and after cleaning, ensuring they met industry standards.
- Assisted in training new employees on best practices for efficient and effective tank cleaning methods.
- Maintained compliance with environmental regulations through the proper disposal of waste materials.
- Minimized disruption to client operations by scheduling cleanings during non-peak hours or planned downtime periods.
- Continually updated knowledge of industry trends and innovations, ensuring the company''s tank cleaning services remained competitive and effective.
- Reduced downtime for tanks by completing cleaning tasks within scheduled timeframes.
- Collaborated with supervisors to develop new strategies for improving efficiency in tank cleaning operations.
- Enhanced team morale through positive attitude, strong work ethic, and willingness to support colleagues as needed.
- Improved tank cleanliness by implementing efficient cleaning processes and utilizing appropriate tools.
- Enhanced customer satisfaction by providing high-quality tank cleaning services tailored to their needs.
- Used time management and efficient cleaning methods to meet deadlines.
Permit Coordinator/Sentry
RMD Rokingham
Henderson, Perth Western Australia
05.2012 - 11.2015
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
- Ensured compliance with regulations through careful review of project plans and documentation.
- Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Ensured the safety of all personal entering a confined space.
Professional Car Detailer
Yukky Car Detailers
Rockingham, Perth Western Australia
09.2004 - 06.2010
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in the workplace.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Promoted excellent customer service by addressing client concerns promptly and professionally.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Increased team productivity by effectively delegating tasks to junior detailers based on their skill sets.
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Maintained records of cleaning activities.
Customer Service Cashier
KFC
Rockingham, Perth Western Australia
10.2003 - 02.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Used POS system to enter orders, process payments and issue receipts.
- Packed and served food items
Customer Service Cashier
KFC
Mount Isa, QLD
05.2001 - 06.2003
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Learned duties for various positions and provided backup at key times.
- Packed and served customers orders accuratly.
Education
High School Diploma -
Warnbro Community High School
Warnbro, WA09.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Organizational Skills
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Active Listening
- Computer Skills
Hobbies
I have had the oppertunity to represent WA playing touch footy. My love for Touch Footy has given me the oppertunity to gie ack to my community through coaching, playing, volunteering on our local Touch Commiitee and becoming a Development Officer in WA. I also love to play Rugby League, Rugby Union, Netball and the piano.
Being of Cook Island decent, I love to share my culture through song, dance and food.
Timeline
Development Officer
Touch WA
02.2024 - Current
Canteen Manager
Kingston's Kitchen
07.2023 - 03.2024
Confined Space Tank Cleaner
ABM Envirosafe
10.2015 - 02.2017
Permit Coordinator/Sentry
RMD Rokingham
05.2012 - 11.2015
Professional Car Detailer
Yukky Car Detailers
09.2004 - 06.2010
Customer Service Cashier
KFC
10.2003 - 02.2008
Customer Service Cashier
KFC
05.2001 - 06.2003
High School Diploma -
Warnbro Community High School