Phi Hua
Melbourne,VIC
Summary
Dynamic Bank Manager at Westpac Banking Corporation with proven expertise in financial analysis and customer relationship management. Recognized for enhancing customer satisfaction ratings and driving deposit growth through strategic sales initiatives. Adept at fostering a positive team environment while embedding risk management practices to ensure compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Bank Manager
Westpac Banking Corporation
Melbourne, VIC
06.2018 - 12.2024
- Role model to resolve complex customer inquiries efficiently, while maintaining high service excellence standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Managed daily workflow including assigning tasks to staff members.
- Developed and implemented strategies to increase customer satisfaction ratings (Net Promotor Scores).
- Monitored staff performance and provided feedback to improve productivity.
- Created and maintained a positive work environment within the branch.
- Ensured compliance with banking policy and procedures through review of internal policies.
- Conducted quarterly performance reviews for branch employees.
Personal Banker Specialist
Westpac Banking Corporation
Melbourne, VIC
01.2013 - 06.2018
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Created strategic financial solutions to suit individualized client needs.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Promoted additional bank services through personal contact with customers.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Maintained and built strong client relationships through quality, personalized interactions.
Customer Service Representative
Members Equity Bank
Melbourne, VIC
02.2013 - 06.2013
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
Education
Diploma in Banking And Finance - Banking And Finance
RMIT University
Melbourne, VIC12-2003
Secondary College -
Christian Brothers College
St Kilda East12-2001
Skills
- Financial reporting oversight & financial analysis
- Cash handling expertise
- Embed risk management and risk assessment
- Sales support and coaching
- Communication management professional
- Portfolio and business relationship management
Languages
English
Professional
Spanish
Limited
Vietnamese
Native/ Bilingual
Affiliations
- Passion for day trading NYSE/NASDAQ stocks
- Enjoy playing tennis and basketball with family,
- Visiting new parks with my daughter, Maia.
Accomplishments
- Nationally Top 5% Branch - Awarded Variable Reward for FY22 and FY23
- Branch Risk Assessment Audit: 95% (2024)
References
References available upon request.
Timeline
Bank Manager
Westpac Banking Corporation
06.2018 - 12.2024
Customer Service Representative
Members Equity Bank
02.2013 - 06.2013
Personal Banker Specialist
Westpac Banking Corporation
01.2013 - 06.2018
Diploma in Banking And Finance - Banking And Finance
RMIT University
Secondary College -
Christian Brothers College
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