Phidel Jung Lamichhane
Campsie,NSW
Summary
Dynamic Administration Manager with a proven track record at Ooshman, excelling in strategic planning and franchise management. Expert in team training and development, fostering high-performance cultures. Successfully enhanced operational efficiency and compliance, driving significant business growth through effective relationship building and site assessments. Committed to quality standards and team motivation.
Overview
7
7
years of professional experience
Work History
Administration Manager
Ooshman
08.2022 - Current
- Executing strategic business and franchise growth plans, identifying new locations and assessing existing sites for improvement.
- Overseeing the entire franchise process from initial lead generation through to the signing of franchise agreements and the opening of new stores.
- Maintaining and developing franchise qualification and induction systems to ensure consistency and compliance across all locations.
- Coordinating with landlords and developers on new store fit-outs, lease agreements, and site approvals.
- Providing operational and strategic advice to senior management to inform planning and support business development.
- Managing franchisee communications, training, and compliance, including brand audits, cleanliness checks, and performance monitoring.
- Analysing and reporting on key performance indicators to identify business opportunities and operational improvements.
- Coordinated cross-departmental communication to ensure alignment on project goals and deadlines.
- Managed scheduling and resource allocation for staff to optimize productivity across all teams.
- Developed training materials and conducted workshops to improve team performance and knowledge retention.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Store Manager
Ooshman
02.2019 - 08.2022
- Led daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, fostering a high-performance team environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising decisions for increased profitability.
- Developed customer service initiatives that enhanced shopping experience and loyalty.
- Evaluated staff performance regularly, providing constructive feedback to improve productivity and engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Business (Accounting) - Business Accounting
King's Own Institute
Sydney, New South Wales, NSW05-2020
High School Diploma -
Herald International College
Kathmandu, Nepal01-2013
Skills
- Strategic planning
- Franchise management
- Operational oversight
- Site assessment
- Team training and development
- Team building and motivation
- Relationship building
- Staff management
- Training and coaching
- Quality standards
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Interests
- Playing Sports
- Hiking
- Gym Workouts
- Music
Timeline
Administration Manager
Ooshman
08.2022 - Current
Store Manager
Ooshman
02.2019 - 08.2022
Bachelor of Business (Accounting) - Business Accounting
King's Own Institute
High School Diploma -
Herald International College