Phil Lunn
Summary
Experienced Learning & Development Leader with deep expertise delivering capability solutions across regulated & safety-critical sectors, including banking and transport.
Effective at managing the end-to-end learning lifecycle, from needs analysis to post-training evaluation, leveraging evidence-based methodologies to improve performance outcomes.
Focused on aligning learning with compliance and risk priorities such as financial crime, and known for creating practical, evidence-based learning programs that improve performance, increase risk awareness, and support organisational change.
Overview
18
18
years of professional experience
Work History
Financial Crime Capability Manager Capability
Commonwealth Bank
07.2025 - Current
- Applied evidence-based learning methods grounded in performance-based instructional analysis, focusing on task-specific capability development.
- Designed and implemented blended learning solutions that directly support role-specific capability needs, such as enhanced customer due diligence and transaction monitoring.
- Facilitated induction sessions introducing enhanced customer due diligence principles, ensuring foundational understanding of regulatory obligations and risk indicators.
- Partnered with Financial Crime Compliance and Financial Crime Operational senior management to ensure learning initiatives deliver impact, aligned to business AML/CTF and regulatory requirements.
Training Specialist
Commonwealth Bank
07.2022 - 06.2025
- Conducted a strategic learning needs analysis in partnership with operational units to pinpoint capability gaps and compliance training priorities.
- Designed and delivered blended learning solutions that supported regulatory obligations and strengthened operational effectiveness.
- Facilitated training programs for cross-functional teams via virtual platforms and in-person sessions, ensuring consistent understanding of procedures and compliance standards.
- Enhanced team capability by sharing evidence-based learning methods, fostering continuous improvement within the training function.
Training Manager
Rippling
04.2021 - 02.2022
- Executed a targeted training strategy that supported long-term donor acquisition and team capability growth.
- Designed and delivered a skills-based induction program with defined assessment criteria to ensure consistent onboarding outcomes.
- Facilitated face-to-face and virtual induction sessions across NSW and QLD, enabling seamless integration of new hires into operational teams.
- Built and sustained strong relationships with leadership across departments to align training initiatives with business priorities and learning needs.
- Delivered a time-bound rollout of a new initiative, successfully transitioning from project phase to business-as-usual operations. initiatives.
Training Specialist
Transport for London
07.2015 - 01.2021
- Successfully fulfilled the needs of stakeholders by strategically leading the development of the initial training and quality assurance process.
- Designed and delivered induction and incident management training programs, supporting a safe and structured onboarding process.
- Created and implemented safety-critical, competency-based training solutions that met regulatory, legal, and organisational standards throughout the training lifecycle.
- Provided coaching and feedback to over 50 employees, delivering personalised development plans that reinforced compliance culture and supported individual growth.
- Collaborated with an independent safety and standards research body to develop a human factors awareness program, strengthening risk mitigation and behavioural insight.
- Led adaptive, learner-centred training by tailoring methods and resources to individual learning styles, reinforcing accountability and ethical decision-making across teams.
Training and Assessment Consultant
Four Counties Training
01.2008 - 07.2015
- Delivered competency-based training aligned with accredited awarding bodies, tailored to a diverse client base across various industries.
- Boosted workforce productivity and operational performance by managing the full training and assessment lifecycle for frontline staff, supervisors, and management teams.
- Optimised government funding to drive strong learner outcomes and support key business objectives.
Education
Micro-Credential Program - Financial Crime
Griffith University
QLD01-2024
Training Design - Instructional Design
Australian Institute of Training & Development
Sydney, NSW01-2024
Certificate IV in Training & Assessment - Training & Assessment
Plenty Training
Sydney, NSW01-2022
Internal Quality Assurance - Vocational-Technical Education
City & Guilds
London, UK01-2020
Diploma - Diploma in Teaching (DTLLS)
University of Greenwich
London, UK01-2013
National Vocational Qualification - Learning & Development
City & Guilds
London, UK01-2009
National Vocational Qualification - Training & Assessment
City & Guilds
London, UK01-2008
Skills
- Strategic blended learning delivery
- Capability analysis and alignment
- Evidence-based methodologies
- Scalable learning solution design
- Compliance-aligned learning solutions
- Senior stakeholder and SME engagement
- Coaching and capability development
- Cross-functional team support
Additional Experience
Apple Trainer, Apple, London, UK
Project Manager, The Mental Health Foundation, London, UK
Fundraising Consultant, Home Fundraising, London/Dublin, UK/IE
Regional Manager, Good Cause, Sydney, NSW
Qualified Football Association, Football Coach, Birmingham City F.C, Birmingham, U.K
Camp Counsellor for children with disabilities, Rotary International, Long Island, NY, U.S.A
Timeline
Financial Crime Capability Manager Capability
Commonwealth Bank
07.2025 - Current
Training Specialist
Commonwealth Bank
07.2022 - 06.2025
Training Manager
Rippling
04.2021 - 02.2022
Training Specialist
Transport for London
07.2015 - 01.2021
Training and Assessment Consultant
Four Counties Training
01.2008 - 07.2015
Micro-Credential Program - Financial Crime
Griffith University
Training Design - Instructional Design
Australian Institute of Training & Development
Certificate IV in Training & Assessment - Training & Assessment
Plenty Training
Internal Quality Assurance - Vocational-Technical Education
City & Guilds
Diploma - Diploma in Teaching (DTLLS)
University of Greenwich
National Vocational Qualification - Learning & Development
City & Guilds
National Vocational Qualification - Training & Assessment
City & Guilds
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