Phil McKenzie

My role is to coordinate with office personnel to attend pick-ups and multi-drop deliveries effectively for palletised freight

Key responsibilities

• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Operated equipment such as forklifts, to efficiently load and unload vehicles, consistently maintaining tight timetables.
• Managed time effectively to execute daily delivery schedules, consistently meeting delivery deadlines.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Collaborated closely with dispatch to provide real-time updates and adjust routes as necessary, enhancing overall delivery efficiency.
• Maintained a clean and organized truck interior, streamlining loading and unloading processes and minimizing operational downtime.
• Interacted professionally with customers during loading and unloading, addressing inquiries and providing exceptional service to enhance customer satisfaction.
• Utilized clear and concise communication to report any incidents, accidents, or maintenance needs promptly to ensure prompt resolution

I was responsible for sales and customer order processing, preparation and dispatch across key categories of steel and industrial supplies.

My role also required unloading and loading trucks using forklifts and customer deliveries using an HR hiab truck

My key responsibilities where

• Warehousing of stock, inventory control and store merchandising was also required
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed inventory control, cash control, and store opening and closing procedures.
• Utilized forklifts to efficiently load and unload trucks, ensuring safe handling and timely movement of goods.
• Operated an HR hiab truck for customer deliveries, demonstrating excellent driving skills and adherence to safety protocols.
• Contributed to store merchandising efforts, ensuring a visually appealing and organized store layout for enhanced customer experience.
• Collaborated with team members to communicate stock levels, coordinate deliveries, and resolve any inventory discrepancies.
• Demonstrated strong attention to detail in order accuracy, documentation, and adherence to quality standards.

Operational Management

• Oversaw day-to-day store operations, ensuring smooth functioning and efficient use of resources.
• Managed inventory levels, restocking merchandise, and conducting regular stock checks to prevent shortages and overages.
• Implemented merchandising strategies to optimize product displays, enhance visual appeal, and drive sales.
• Monitored sales performance and customer trends to identify opportunities for growth and improvement.

Customer Service

• Prioritized outstanding customer service, ensuring all customer inquiries, concerns, and requests were addressed promptly and effectively.
• Handled escalated customer issues, resolving conflicts and ensuring customer satisfaction.
• Implemented customer feedback to enhance the shopping experience and meet customer needs.
• Cultivated and maintained positive relationships with suppliers and vendors to secure favourable terms, negotiate pricing, and ensure timely product availability.
• Oversaw the maintenance and cleanliness of the store environment, ensuring a safe and welcoming atmosphere for customers and staff.

Staff Supervision

• Hired, trained, and supervised store staff, fostering a motivated and high-performing team.
• Created work schedules, assigned tasks, and managed staff responsibilities to ensure adequate coverage during operating hours.
• Conducted performance evaluations, provided constructive feedback, and facilitated professional development opportunities for employees.