PHILIP-SAUD CUERDO
MADELEY,Western Australia
Summary
A dedicated Engineer and Customer Success in the Automation and Technology business with over 18 years in the industry with excellent reputation for resolving problems, delivering solutions, and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Success Lead
Emerson Automation Solutions
Osborne Park, Western Australia
12.2021 - Current
- Currently in working with five (5) Installed-based customers acting as a trusted advisor across industries; ensures the realization of maximum value from their investment
- Understanding the operational technology utilised for various processes in the plant and perform detailed analysis to address customer key issues from a small-scale to asset-intensive industries
- Conduct analysis and research to gain a full understanding of solutions opportunities (more focused on Mining), keep abreast of any changes to the market, technology and the industry in general and identify solutions to capture market opportunities
- Formulate/Create sustainable technology-driven products or Solution Packages aligned to customer requirements to improve the business operations.
- Coordinate opportunities and tasks to Project Manager to compose a project team to deliver project/s with accordance to principles and methodologies
- Evaluate the outcome and conduct risk assessment of the delivered solution and seek opportunities through SMEs who manages the investment roadmaps which leads to future projects
- Track the value of the delivered solution by managing the the lifecycle of onboarding, adoption, usage and renewal to the delight of the customer
- Evaluates the project after delivery and conducts risk management
- Customer's internal advocate that marshals the power of the organisation to deliver on the customer''s desired outcomes in their success plans
- Continuous working knowledge on Health, Safety and Environment.
Senior Service Engineer /Senior Product Specialist
Emerson Automation Solutions
Osborne Park, Western Australia
03.2013 - 11.2021
- Managed the Asset Management Systems Projects from planning to execution phases and integrated to Process Control Systems
- Mentored, supported, led and guided Project Delivery Team/s to maintain work quality towards the completion of projects with coordination to the Project Manager/Director
- Delivered user trainings and mentored end users
- Assigned as the second focal point / communicator next to the Project Manager to confer and coordinate project stakeholders
- Evaluated new measurement products (mostly instrumentation, valves, and third-party systems) including system technologies to prove compatibility of the solution to the customer's industry such as mining
Senior Project Engineer
Emerson Automation Solutions
Singapore, Singapore
09.2007 - 02.2013
- Safely Delivered 30+ automation projects and led Project Delivery Team according to country Health, Safety and Environment standards
- Provided valuable input in designing and delivery of systems and technology projects
- Worked with various Project Core Teams including third-party providers to lead and coordinate the execution as planned based on project documentation
Solutions Architect
Rockwell Automation
Makati, Philippines
09.2005 - 08.2007
- Worked with developers and engineers to realize technological solutions.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems. This includes MES to SAP integration.
- Broke down technical ideas and issues into non-technical terms for business executives.
Education
MASTERS IN MANAGEMENT - Information Technology
Colegio De San Juan De Letran
Philippines04.2006
Bachelor of Science - Computer Science
Colegio De San Juan De Letran
Philippines04.2000
Skills
- Dependable and Responsible
- Self-Motivated
- Flexible and Adaptable
- Decision-Making
- Analytical and Critical Thinking
- Interpersonal Communication
Accomplishments
- Completed a significant number of Projects from small-scale to mega-projects around Asia Pacific and the Middle-East as a combined position of Project Manager and Project Lead.
- Collaborated with a huge team in the Oil & Gas Industry for the development of Shell FLNG Australia, and SANTOS LNG.
Timeline
Customer Success Lead
Emerson Automation Solutions
12.2021 - Current
Senior Service Engineer /Senior Product Specialist
Emerson Automation Solutions
03.2013 - 11.2021
Senior Project Engineer
Emerson Automation Solutions
09.2007 - 02.2013
Solutions Architect
Rockwell Automation
09.2005 - 08.2007
MASTERS IN MANAGEMENT - Information Technology
Colegio De San Juan De Letran
Bachelor of Science - Computer Science
Colegio De San Juan De Letran
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