PHILIP CHERIAN
WAVELL HIGHTS,QLD
Summary
Personable Hospitality Specialist with 10 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
17
17
years of professional experience
Work History
Hospitality Team Member
St Andrews War Memorial Hospital
Spring Hill, QLD
10.2015 - Current
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Greeted and assisted [Number] guests every day and gathered information about each reservation.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping Supervisor
Tangalooma Island Resort
Morten Island, Qld
02.2015 - 06.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved process efficiency through effective inventory control in alignment with client standards.
Chef De Partie
RNA Showground Precinct
Bowen Hills, QLD
02.2013 - 12.2018
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Prepared items for roasting, sautéing, frying and baking.
- Rotated stock to use items before expiration date.
- Collaborated with staff members to create meals for large banquets.
Education
Master of Arts - Hospitality And Recreation Marketing
James Cook University Brisbane
Brisbane, QLD07.2013
Bachelor of Arts - Hospitality
IHM
Kerala03.2011
Skills
- Emergency Procedures
- Incoming Mail Sorting
- Lobby Maintenance
- Verbal and Written Communication
- Multitasking and Organization
- Issue and Complaint Resolution
- Complex Problem-Solving
- Check in and Checkout Procedures
- Calm and Professional Under Pressure
- Sales Quota Achievement
Timeline
Hospitality Team Member
St Andrews War Memorial Hospital
10.2015 - Current
Housekeeping Supervisor
Tangalooma Island Resort
02.2015 - 06.2019
Chef De Partie
RNA Showground Precinct
02.2013 - 12.2018
Master of Arts - Hospitality And Recreation Marketing
James Cook University Brisbane
Bachelor of Arts - Hospitality
IHM
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