Philip Farhart
Summary
As an experienced Account Manager within the Australian software industry, bringing a proven track record of driving revenue growth and nurturing client relationships. With a deep understanding of complex software solutions, particularly in ERP, Document Management, Business Process Automation, and finance software, Culminating a 25+ year career in Leasing, Asset financing and related services delivered through direct, indirect, and online distribution channels, and bring broad experience and success Sales and Account Management. As well, experience in directly leading projects, with a “hands on” approach, for new ERP system implementations, digitalisation, continuous improvement and the development and delivery of road maps to achieve an organizational business strategy using Agile with SCRUM methodologies for all software development projects
Overview
18
18
years of professional experience
Work History
Senior Account Manager
Sofico Services Australia Pty Limited
05.2022 - Current
- Cultivate robust relationships with customers across business and IT spheres, ensuring alignment with their strategic objectives and operational needs for Australian, New Zealand and South African customers.
- Develop and execute long-term strategies, including roadmaps, in alignment with customer's business and IT direction.
- Serve as primary escalation point for unresolved issues, orchestrating timely resolutions.
- Facilitate periodic planning sessions for budgeting, resource allocation, and roadmap alignment.
- Implement and monitor customer satisfaction metrics like Net Promoter Score, driving actionable insights.
- Support User Community initiatives on local and global scales
- Identify and pursue opportunities for upselling and cross-selling, managing twelve sales representing $1,000,000 in future revenue.
- Forecast revenue potential and manage sales opportunities and forecasts within Salesforce.
- Monitor customer profitability and collaborate with stakeholders to optimize performance.
- Ensure transparency and compliance with customer contract conditions, overseeing financial management and reporting.
- Proactively review and propose changes to framework agreements, initiating negotiation processes as needed.
- Met or exceeded sales goals for existing accounts by bringing in over two new accounts and upselling Miles e-Docs deals to existing clients.
- Closed business deals with partner businesses to increase company profits 10%.
- Provided extensive support in sales, technical and business areas to key accounts.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Career Break
Food Bank Sydney
10.2021 - 04.2022
- Volunteered at Food Bank Glendenning, Sydney for two days per week during this period.
- Self-motivated, with my strong sense of personal responsibility.
- Skilled at working independently and collaboratively in this team environment.
- Worked well in this team setting, providing support and guidance.
Program Manager and Chief Digital Officer
Volkswagen Financial Service (VWFS) Australia
07.2018 - 10.2021
- Led all VWFS Project Management Office programs across Retail, Fleet Leasing, and Wholesale Products
- Elevated to Chief Digital Officer (CDO) for VWFS Australia due to successful execution of transformational financial technology projects.
- Represented VWFS Australia at digitalization conferences in key markets like Tel Aviv and Berlin, bringing back innovative ideas.
- Demonstrated strong operational leadership by effectively managing five direct reports and overseeing project teams of up to twenty staff.
- Responsible for overseeing all digital transformation projects in Australia and maintaining alignment with European markets.
- Managed internal stakeholders such as steering committees and board of directors, as well as external vendors and implementation partners.
- Ensured smooth implementation of its Miles system, transforming its loan application process internally for VWFS Australia.
Projects and Process Manager
VWFS Australia
11.2016 - 06.2018
- Led all VWFS Program implementations within its Project Management Office
- Provided strategic guidance to VWFS Steer Committee and Managing Director to prioritize projects for business optimization, focusing on profitability, efficiency, and customer retention.
- Demonstrated strong leadership by managing high-performing team of five direct reports.
- Ensured compliance with financial regulations and ASIC policies for all projects.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
- Contributed significantly towards achieving company goals through strategic planning, implementation of new technologies, and alignment with business objectives.
Project Manager
VWFS Australia
12.2012 - 10.2016
- Solely managed implementation of Miles Fleet system, new fleet software
- Accountable for global Fleet Change board meetings to facilitate best practice sharing.
- Orchestrated change management within VWFS business to ensure widespread adoption across impacted units.
- Successfully led high-performing team of four direct reports, including contractors
- Controlled costs within budget and effectively managed international stakeholders for project success.
- Planned, designed, and scheduled phases for this large project.
Senior Business Analyst and Business Excellence Manager
SG Fleet Pty Ltd
07.2007 - 11.2012
- Responsible for change management for all business projects that consisted of each phase of project process from initiation to final delivery of change.
- Demonstrated leadership in Lean Six Sigma develop projects which continuously improve on already implemented projects.
- Delivered all learning regarding methodologies and process as well development initiatives globally to other markets.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
National Manager, Strategic Sales Development
Custom Fleet
08.2006 - 07.2007
- Change Leader for GE Fleet - Custom Fleet integration
- Developing strong relationships with key stakeholders across its organisation.
- Lead all change activities of e-commerce solution project for client web-based portal
- Leader of Strategic Sales for all tender responses, annual client reviews and new customer take-on.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Brainstormed and developed sales strategies to achieve short- and long-term sales revenue objectives.
Education
Graduate Certificate in Change Management - Business
University of New South Wales
Sydney01.2020
Six Sigma Green Belt -
National Australia Bank
Leadership License - Volkswagen High performance leadership -
Volkswagen
Professional Testing Processes and Creating Quality Requirements - Planit Training -
National Australia Bank
Leadership and Facilitator Training -
The Fortune Group
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
Timeline
Senior Account Manager
Sofico Services Australia Pty Limited
05.2022 - Current
Career Break
Food Bank Sydney
10.2021 - 04.2022
Program Manager and Chief Digital Officer
Volkswagen Financial Service (VWFS) Australia
07.2018 - 10.2021
Projects and Process Manager
VWFS Australia
11.2016 - 06.2018
Project Manager
VWFS Australia
12.2012 - 10.2016
Senior Business Analyst and Business Excellence Manager
SG Fleet Pty Ltd
07.2007 - 11.2012
National Manager, Strategic Sales Development
Custom Fleet
08.2006 - 07.2007
Graduate Certificate in Change Management - Business
University of New South Wales
Six Sigma Green Belt -
National Australia Bank
Leadership License - Volkswagen High performance leadership -
Volkswagen
Professional Testing Processes and Creating Quality Requirements - Planit Training -
National Australia Bank
Leadership and Facilitator Training -
The Fortune Group
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