Summary
Overview
Work History
Education
Skills
Timeline
Philip Hargreaves

Philip Hargreaves

MACLEAY ISLAND,QLD

Summary

Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

46
46
years of professional experience

Work History

Sole Business Operator

Self-employeed
01.1999 - Current
  • Oversaw day-to-day business operations on sales by fostering deep professional relationships with wholesale contacts and customers.
  • Reviewed strategic plans and developed goals and standards to support vision.
  • Worked with peers to better understand business process and initiate improvements, helping achieve goals.
  • Trained new people, providing information and insight into policies and procedures.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Recruited, hired, mentored and trained 6-10 staff on business procedures, policies, duties and customer care methods.
  • Created effective marketing strategies to deliver large sales.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings. for more advantageous terms.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.

Fruit Picking

Self-employeed
01.1990 - 01.1999
  • Picked and arranged fruit following specified instructions.
  • Selected fruit to be harvested by studying size, shape, and color.
  • Removed and discarded damaged fruits to improve harvest quality.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.

Windscreens Obrien

Mascot Windscreen Repairs
03.1986 - 02.1989
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

York Toyota

Kingsford Sydney
02.1981 - 03.1983
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.

Motor Mechanic Apprentice 2 Years

Burwod Service Statin Sydney Nsw
01.1978 - 01.1980
  • Took advantage of opportunities to learn new systems and repair procedures.
  • Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
  • Observed senior mechanics completing major repairs.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.

Education

High School Diploma -

Melrose High School, Pearce, ACT
01.1975

Skills

  • Decision-Making Capabilities
  • Document Management System Software
  • Oversee Administrative Functions
  • Business Development

Timeline

Sole Business Operator - Self-employeed
01.1999 - Current
Fruit Picking - Self-employeed
01.1990 - 01.1999
Windscreens Obrien - Mascot Windscreen Repairs
03.1986 - 02.1989
York Toyota - Kingsford Sydney
02.1981 - 03.1983
Motor Mechanic Apprentice 2 Years - Burwod Service Statin Sydney Nsw
01.1978 - 01.1980
Melrose High School - High School Diploma,

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Philip Hargreaves