Philip Laws
Cosgrove,Queensland
Overview
17
17
years of professional experience
Work History
Delivery Expert
Domino's Pizza
03.2024 - Current
- Deliver pizza to homes and businesses
- Money Handling
- Customer service, instore and Telephone
- Instore Duties as required by the shift manager.
NHVL Compliance officer
Townsville city council
12.2023 - 05.2024
- Model positive safety behaviors and lead Workplace Health and Safety compliance of relevant policies, procedures, and legislative requirements so Everyone Goes Home Safe Today
- Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council's Corporate Plan and policies
- Follow reasonable directions to maintain business continuity of critical business activities in the event of an unplanned disruption, including but not limited to a disaster or event
- Regulatory Compliance: Ensure strict adherence to the Heavy Vehicle National Law and Regulations within the jurisdiction of the Local Government.
- Assessment of vehicle conditions, verifying documentation, and identifying any violations or non-compliance issues
- Education and Awareness: Communicate and promote awareness of HVNL requirements to all TCC Stakeholders
- Collaboration and Reporting: Collaborate with relevant internal and external stakeholders, such as law enforcement agencies, transport authorities, and industry associations, to enhance compliance efforts and share information on non-compliance instances
- Maintain accurate records and prepare regular reports on compliance activities, including violations, penalties, and improvement recommendations.
Heavy Rigid Delivery Driver
Bidfood Townsville
11.2023 - 12.2023
- Multi-Stop Deliveries throughout Townsville & Mount Isa
- Money Handling
- Manage fatigue as per NHVR guidelines utilizing National Work Diary
- Hand Load and Load Freight
- Customer Service (Front Facing)
Operations & Compliance Supervisor
Toll Global Logistics
12.2021 - 10.2023
- Assist the business manager and oversee 3 staff and 21 drivers
- Compliance and Safety Management
- Investigate incidents, hazards, and risks
- Record timekeeper for glass and paper units for fatigue management
- Manage mass, fatigue, and maintenance accreditation, and ensure all permits are current for toll vehicles that use HML, CML & GML
- Service Management for Fleet of Prime movers and trailers
- Monitor fatigue management utilizing driver DSS technologies
- Various KPI reporting for the Business Unit
- Implement safety standards as set by Toll Health Safety & Environment (HSE's)
- Assist the National Manager with any ad-hoc tasks that require assistance
- Implement any Driver trainer, Managers or HSE's Standards or Procedures (SOPS)
- Assist the Equipment and Telematics teams with any issues with auxiliary equipment
- Assist with onboarding, hiring and managing staff and drivers
- Oversee local and linehaul scheduling fleet controllers
- Oversee import & export container movements via rail and sea
- Train drivers on use of electronic diaries, Teletrac tablets and Leopard delivery app
- Payroll and invoicing
- Customer service
- Conflict resolution
- Toolbox and safety meetings.
Fleet Supervisor
SCT Logistics (Altona)
06.2021 - 12.2021
- Reporting to the Transport Manager
- Involved with load planning and utilization of the SCT truck drivers and Sub-contractors to pick up and deliver freight to and from the Altona depot
- Help keep up the maintenance servicing and repairs for the SCT truck fleet
- Drive a continuous safety culture and standards in line with the Company policies by using their reporting system
- (Tool boxing with the fleet)
- Manage driver hours using the time clock program and submit to payroll
- Assist Customer Service with queries from clients
- Ensure all paperwork is up to date and is scanned for recording of trips for linehaul
- Assist the Rain team with ensuring the freight is on time to the warehouse for prompt loading
- Assist in cross dock delivery planning
- Record drivers' hours for payroll.
Senior Fleet Controller
Tranzworks
09.2018 - 05.2021
- Lead a team of 4 Fleet Controllers to allocate ad-hoc work to contractors, from small parcels, to palletized freight in rigids, semi-trailers, b-doubles and cranes
- Prioritize the planning of time sensitive, emergency and ugly freight to be DIFOT (Delivered, in full, on time)
- Manage permanent hourly hire accounts
- Customer Service, taking calls in the call center and receiving and send emails to book jobs and answer queries for the customers and contractors
- Help problem solve any issues that may arise for external and internal customers - load plan from raw data into routes for Customers to keep cost efficient
- Manage fatigue breaks for heavy vehicle contractors in accordance with the National Heavy Vehicle Regulator (NHVR)
- Ensure all compliance for vehicles, insurances and inductions are complete
- Administration tasks, i.e.: customer service, answering phone calls, validate and price jobs, check all paperwork
- Manage CHEP & LOSCAM inbound & outbound transfers
- Assist in after-hours emergency bookings in a 24/7 weekly model, allocate to an emergency fleet
- Assist in loading and unloading of freight using forklift
- Pick orders using high reach forklift
- Wrap pallets using pallet wrapper.
Operations Supervisor
MTX Couriers
01.2014 - 01.2018
- Reporting to the Managing Director and the General Manager
- Supervise and lead a team of 3 fleet controllers from C-1T to taxi trucks to ensure timely allocations and KPI's are met to customer and expectations (DIFOT)
- Recruit and manage a fleet of contractors along with the Fleet Manager, ensuring all relevant documentation is current and in date
- Help train and guide the call center to take bookings in a timely and efficient manner
- Price all jobs for revenue and contractor pay
- Load/unload vehicles when required
- Monitor Customer retention.
Fleet Controller
Kings Transport
01.2007 - 01.2014
- Working with a team of 6 fleet controllers, run radio channel 40 vehicles and allocate work according to vehicle size, to meet KPI's set by the Operations Manager, ensure all deliveries are DIFOT
- Call center duties and administration
- Manage the after-hours call center and radio room
- Allocating work across Australia and New Zealand
- Supervise and lead a team of 3 fleet controllers from C-1T to taxi trucks to ensure timely allocations and KPI's are met to customer and expectations (DIFOT)
- Courier
- Multi-stop deliveries of general freight and medical equipment
- Emergency blood and related products to various hospitals
- Lodgment of airfreight as per the IATA guideline
- Organ Deliveries to hospitals
- Permanent Run delivery medical equipment for Depuy.
Skills
- Package handling
- Loading and unloading
- Safety protocols and procedures
- Warehouse Operations
- Customer interaction
- Vehicle Inspection
- Route Planning
- First Aid Training
- Customer rapport
- Delivery Scheduling
- Route Optimization
- Handheld scanning devices
- Dispatch
- Clerical Support
Trainingandqualifications
- Heavy Combination License
- LF forklift license
- Microsoft Office Suite - Intermediate
- BFM Accreditation - Scheduler & Driver
- Fleet Management Systems - Hub Putty, Dispatch Master, Carry, Axiom
- First Aid Certified
- WWCC (Working with Children Check - Victoria)
- ICAM lead investigator..
- Route and load planning.
References
- Glenn Cooper, Business Manager Toll Group - Oceania Glass Division, 0499 150 251
- Ross Dickson, Fleet Technical Officer - Townsville City Council, 0466856845
- Darrell Clarke, HVNL auditor - Private Business, 0438 157 621
Volunteer Experience
- 2017-2023 Foster Carer
- 2019-2020 Vice President Foxes Netball Club
- 2020-2021 Secretary Foxes Netball Club
- 2021-2023 Assistant Cub Scout Leader (Narre Warren Scout Group)
Timeline
Delivery Expert
Domino's Pizza
03.2024 - Current
NHVL Compliance officer
Townsville city council
12.2023 - 05.2024
Heavy Rigid Delivery Driver
Bidfood Townsville
11.2023 - 12.2023
Operations & Compliance Supervisor
Toll Global Logistics
12.2021 - 10.2023
Fleet Supervisor
SCT Logistics (Altona)
06.2021 - 12.2021
Senior Fleet Controller
Tranzworks
09.2018 - 05.2021
Operations Supervisor
MTX Couriers
01.2014 - 01.2018
Fleet Controller
Kings Transport
01.2007 - 01.2014
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