Philip Le
Perth,Australia
Summary
Dedicated Training and Development Officer committed to meeting training objectives with impactful and efficient solutions. Proficient in engaging with stakeholders at all levels to ensure alignment with organisational goals. Demonstrated success in developing training strategies that improve workforce capabilities and drive performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Training And Development Officer (Level 4)
Department of Education
Perth, WA
09.2022 - Current
- Conducted training needs analysis identifying skill gaps and developing targeted training activities
- Keeping up to date with changes in legislation, policies and procedures to ensure training programs are compliant
- Delivery of payroll training to internal and external clients
- Explained goals and expectations required of trainees.
- Monitored and evaluated the effectiveness of training programs, making adjustments as necessary.
- Modified teaching strategies to customise lesson plans for different student needs.
- Maintained accurate records of employee participation and progress in training programs.
Data Integrity Officer (Level 3)
Department of Education
Perth, WA
02.2023 - 03.2023
- Performed ongoing risk assessments, pinpointing compliance challenges and proposing effective mitigation strategies.
- Worked alongside teams to formulate and refine policies, procedures, and training tools for increased compliance awareness.
- Facilitated guidance and training on compliance issues, encouraging an ethical work environment.
Payroll Officer (Level 3)
Department of Education
Perth, WA
05.2019 - 01.2023
- Executed complex leave calculations for retirements, terminations, and deceased estates.
- Processed transfers of leave entitlements across agencies efficiently.
- Managed debt recovery by negotiating repayment options per relevant awards and departmental procedures.
- Applied in-depth knowledge of awards and agreements to deliver accurate advice to stakeholders.
- Mentored new payroll officers, ensuring quality assurance and daily operational support.
Project Payroll Officer (Level 3)
Department of Education
Perth, WA
12.2021 - 08.2022
- Processed eligibility for over thirty thousand COVID-19 leave requests per Circular 6/2020 guidelines.
- Verified vaccination evidence for over two thousand employees, coordinating with Labour Relations and Coronavirus Support Team.
- Provided support and guidance to Principals and Manager Corporate Services on vaccination compliance protocols.
- Liaised with Workforce and Standards & Integrity to resolve vaccination documentation discrepancies.
Payroll Adviser (Level 4)
Department of Education
Perth, WA
04.2022 - 05.2022
- Managed training for five Project Payroll Officers on COVID-19 leave eligibility and entitlements.
- Provided expert guidance on vaccination requirements to determine employee reporting for stand down.
- Informed schools regarding staff who did not meet vaccination compliance standards.
Payroll Coordinator (Level 6)
Department of Education
Perth, WA
03.2022 - 03.2022
- Advised internal payroll staff and Department of Education personnel on best practices.
- Participated in meetings with Employee Relations, Leadership, and other departments to address COVID-19 vaccination policies.
- Collaborated with Risk and Assurance and Corporate Information Services on implementation strategies for vaccination exemptions.
Project Payroll Officer (Level 3)
Department of Education
10.2021 - 12.2021
- Facilitated migration from paper-based to online Payroll Certification reports across school sites.
- Conducted User Acceptance Testing for Single Touch Payroll Phase 2 to ensure functionality.
- Collaborated with Labour Relations to assess eligibility for long service leave entitlements for casual employees.
Home Lending Specialist
National Australia Bank (NAB)
Northbridge, WA
10.2014 - 03.2019
- Executed quality conversations to identify customer goals and provide tailored financial solutions.
- Verified payslips and legal contracts to ensure compliance with lending requirements.
- Applied NAB's credit policies to assess customer loan serviceability.
Acting Branch Manager
National Australia Bank (NAB)
Northbridge, WA
12.2015 - 04.2016
- Drove goal achievement through motivational team leadership and strategic business development.
- Conducted weekly performance management reviews with all employees to assess progress.
- Cultivated trusted relationships with local customers, business leaders, and community partners.
- Facilitated cross-channel collaboration to enhance overall operational effectiveness.
Education
Diploma - Business Management
Central Institute of Technology
Northbridge, WACertificate III - Business (Legal Administration)
Central Institute of Technology
Northbridge, WACertificate III - Tourism (International Retail Travel Sales)
Central Institute of Technology
Northbridge, WACertificate IV - Business (Marketing)
Central Institute of Technology
Northbridge, WASkills
- Effective listening
- Flexibility and adaptability
- Presentation delivery
- Efficient time management
- Verbal and written communication
- Training needs assessment
- Compliance with legislation
- Collaborative teamwork
- Analytical thinking
- Continuous improvement
- Empathy
- Ongoing support
Accomplishments
- Successfully completing induction for 63 new Payroll Officers
- Received the 'Make A Difference Award' from the Director General, Lisa Rodgers, for ensuring all Department of Education employees were compliant with vaccination requirements to keep our schools safe
- The successful migration rate of 100% of school sites to use the Online Payroll Certification report
- Successful payout of long service leave entitlements, as per the Long Service Leave Act of 1958, for almost 60,000 active and inactive employees, as determined by Government Sector Labour Relations
- Winner of Shine 2015 for outstanding performance as the top performer in Western Australia, exceeding target for home loan settlements, general insurance, customer satisfaction, and maintaining a 100% error-free rate when processing loan applications
Certification
- Customer Service training course
- TRIM training
- Record Keeping Awareness course
- Conflict of Interest course
- Accountable & Ethical Decision Making course
- MS Excel Introduction training
- HRMIS Online Pay Certification - OPL course
- Articulate Storyline - The Essentials course
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Affiliations
- Treasurer and Delegate for the Multicultural Labor Branch (MLB)
- Former Delegate for the Finance Sector Union (FSU)
Interests
- Cooking
- Travel
- Nature
- Sustainability
- Racquet sports
- Palaeontology
- Astronomy
References
References available upon request.
Timeline
Data Integrity Officer (Level 3)
Department of Education
02.2023 - 03.2023
Training And Development Officer (Level 4)
Department of Education
09.2022 - Current
Payroll Adviser (Level 4)
Department of Education
04.2022 - 05.2022
Payroll Coordinator (Level 6)
Department of Education
03.2022 - 03.2022
Project Payroll Officer (Level 3)
Department of Education
12.2021 - 08.2022
Project Payroll Officer (Level 3)
Department of Education
10.2021 - 12.2021
Payroll Officer (Level 3)
Department of Education
05.2019 - 01.2023
Acting Branch Manager
National Australia Bank (NAB)
12.2015 - 04.2016
Home Lending Specialist
National Australia Bank (NAB)
10.2014 - 03.2019
Diploma - Business Management
Central Institute of Technology
Certificate III - Business (Legal Administration)
Central Institute of Technology
Certificate III - Tourism (International Retail Travel Sales)
Central Institute of Technology
Certificate IV - Business (Marketing)
Central Institute of Technology
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