Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Philip Lever

Joondanna,WA
Philip Lever

Summary

Dynamic and results-oriented professional with seasoned experience in Customer Service Management at Bunnings Osborne Park. Adept in supply chain management and fostering customer satisfaction. Excelled in enhancing team productivity and operational efficiency, showcasing strong analytical skills and a commitment to occupational health. Proven track record in improving customer service and streamlining processes, contributing significantly to store growth and culture.

Fostering problem-solving skills and work ethic in earlier years in site construction. This translated well into being people focused, straight to the point & "lead from the front" management style.

Overview

14
years of professional experience

Work History

Bunnings Osborne Park

Customer Service Coordinator
09.2023 - Current

Job overview

  • Coordinating order processing, merchandising incentives, and delivery schedules to ensure timely delivery of KPIs for Bunnings.
  • Responding to customer needs through competent customer service and prompt problem-solving.
  • Helping large volume of customers every day with positive attitude and high focus on customer satisfaction.
  • Participated in company-wide initiatives aimed at enhancing overall customer experience.
  • Assisted in development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios. Ensuring strong culture and emphasis on ethicacy and safety.
  • Managing high call volumes and special order requests with exceptional professionalism, ensuring minimal wait times for customers.
  • Assumed ownership over a dynamic team, ensuring productivity and managing work flow to meet or exceed quality service goals. Whilst giving personalized short term goals per team member.
  • Participating in rostering, people planning & recruitment amongst leadership team.

Bunnings Osborne Park

Retail Store Supervisor
01.2022 - 09.2023

Job overview

  • Answered product questions and assisted customers in selection and checkout.
  • Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
  • Boosted store sales through effective merchandising and strategic product placement.
  • Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
  • Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Oversaw employees and store functions on daily basis.
  • Secured building for opening/closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Observed, monitored and reported store's security cameras to reduce retail crimes via Police portals and internal business systems.

Bunnings Mindarie

Operations Team Member
03.2018 - 01.2022

Job overview

  • Resolved customer issues promptly, maintaining high level of satisfaction and loyalty.
  • Developed strong relationships with vendors and suppliers, planning allocations for goods and services procurement.
  • Followed shipping and receiving procedures for goods and materials.
  • Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
  • Enhanced team productivity by scheduling and delegating tasks effectively.
  • Championed company values among team members by leading through example in day-to-day operations.
  • Facilitated communication between team members, promoting positive work environment built on trust and transparency.
  • Performed regular safety audits to establish compliance with safety regulations.

Lever Family Trust

Construction Site Laborer
09.2010 - 03.2018

Job overview

  • Prepared construction sites for new projects by removing obstacles and debris, enabling a smooth start to each assignment.
  • Promoted positive work environment by demonstrating strong teamwork and communication skills.
  • Improved construction site efficiency by collaborating with team members and assisting in various tasks.
  • Assisted skilled tradespeople with their duties, improving overall efficiency of the job site while gaining valuable hands-on experience.
  • Performed intermediate levels of bricklaying.
  • Assisted in accurate measurements for projects, resulting in precise material estimates and reduced waste.
  • Consistently met deadlines through diligent task execution and proactive problem-solving skills.
  • Demonstrated adaptability by quickly learning new tools or techniques when required, increasing versatility within the team.

Education

Ocean Reef Senior High School
Ocean Reef, WA

High School Diploma
08.2010

Reddish Vale Technology Collage
Reddish, UK

High School Diploma
10.2009

Skills

  • Computer Literacy (Office 365)
  • Procurement
  • Supply Chain Management
  • Occupational Health
  • Recruiting
  • Rostering
  • Complaint Handling
  • Customer Service Focus
  • Forklift Operations/Safety
  • Analytical Skills
  • First Aid Training
  • Cardiopulmonary Resuscitation (CPR)

Websites

Timeline

Customer Service Coordinator

Bunnings Osborne Park
09.2023 - Current

Retail Store Supervisor

Bunnings Osborne Park
01.2022 - 09.2023

Operations Team Member

Bunnings Mindarie
03.2018 - 01.2022

Construction Site Laborer

Lever Family Trust
09.2010 - 03.2018

Ocean Reef Senior High School

High School Diploma

Reddish Vale Technology Collage

High School Diploma

Similar Profiles

CREATE PROFILE
Philip Lever