Philip Nguyen
Sydney,Australia
Summary
University graduate looking to up skill in Cyber Security and seek opportunities to accumulate experience
Overview
4
4
years of professional experience
Work History
Store Manager
TVT Fish Market Pty Ltd
06.2024 - 01.2025
- Customer Service
- Restocking and liaising with suppliers
- Ensuring smooth workflow in daily operations
- Inventory management
- Leading team of5 employees
Junior Engineer
Bizcomm Pty Ltd
11.2023 - 05.2024
- Management of service tickets through the team email inbox, finishing all enquiries before close of day
- Logging work in company CRM; keeping track of information regarding service tickets and maintaining KPI
- Technical troubleshooting; on the spot solutions and preventing issues from re-occurring
- On site experience; Liaising with clients and asking relevant questions to effectively solve their enquiries
- Listening actively and engaging by asking relevant questions to effectively solve the customer’s enquiry
- Call centre proficiency; accepting incoming calls transferring and escalating calls as needed
- Handling of sensitive and confidential client information
- Operation of RMM (Remote Monitoring and Management) tools to diagnose and perform troubleshooting; providing help to remote clients in real-time
- Developing and maintaining relationships with customers & job active organisations
- Active communication with clients on projects; production of200TB database
- Development of software aiding in tasks; coding automative tasks to increase efficiency i.e
- Data transfer from OneDrive to physical hard drive
Data Entry
Australian Election Commission
01.2021 - 11.2021
- Over the phone customer service; enquiries on how to be enrolled into electoral roll
- Spreadsheet data entry; entering Fairfield user information onto spreadsheet to be used by voting officers on voting days
- Office all rounder
Education
Bachelor of IT - Cyber Security
Macquarie University
01.2024
Skills
- Technical adaptability and proficiency
- IT security knowledge
- POS systems (Salesforce)
- Critical thinking
- Time management
- Interpersonal skills
- Customer service
- Customer relations
- Ability to work under pressure
- Excellent problem solving
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Inventory management
Timeline
Store Manager
TVT Fish Market Pty Ltd
06.2024 - 01.2025
Junior Engineer
Bizcomm Pty Ltd
11.2023 - 05.2024
Data Entry
Australian Election Commission
01.2021 - 11.2021
Bachelor of IT - Cyber Security
Macquarie University