Philip Sanderson

• Supervised and involved in day-to-day store operations to meet company service expectations and core values.
• Monitoring cash and register reconciliation, store banking. Checking for discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Customer service involving hands-on assistance to customers of their needs and advising on suitable products.
• Maintained professional by staying calm when addressing unhappy or angry customers.
• Increased store standards with displays, presentation.

. Sales and customer service over the counter of Auto Motive and Industrial Paint Products and accessories.

. Advising customers or correct products and application.

. Cash handling and invoice printing.

. Making Auto Motive and Industrial paint from specific detailed formulas using paint formulations with the use of Binders and Tinters.

. Working with extreme accuracy when hand tinting and making orders to schedules to get orders out on time.

. Stock control, write offs/write ons of products used for orders as well as damaged and out of date stock.

. Preparing stock delivery, booking freight carriers, despatch of goods outwards and receipt of good inwards.

. Checking invoices and accounting for incoming stock while putting stock away each week.

. Communication and team work to make sure all jobs gets done.

• Ordering of stock to company min/max levels.
• Labelling stock and replacing worn or damaged tickets.
• Bringing down hand stock, pulling forward and rotation of stock.
• Maintaining stock bulk stacks, as well as requesting space for them by developing good store team relationships to be able to have additional bulk stacks when required.
• Cleaning stock and display boards on a weekly basis inline with strict company merchandising standards.
• Maintaining good team relationships with store teams and other company representatives.
• Training of store teams on new and existing products to help their knowledge and lead to additional sales.
• Assisting customers find the right products for their needs as part of my daily work cycle.

• Worked as part of a dedicated team in the "In the Home" department, where Paints and Flooring were my main focus.
• Additional to the above I was a Hand stock team member. This involved working throughout the store bringing down hand stock, either independently or working with the department team member.
• Customer service and advice on many house hold needs.
• Abiding by strict Health and Safety regulations.
• Display and presentation of Department and maintaining store standards. Checking stock min/maxs, bringing down hand stock and putting new stock away.
• Contributed to team success by completing jobs quickly and accurately and being a positive team player.