Philip Skuthorpe
Queensland Ambulance Service
Rockhampton,QLD
19
years of professional experience
Versatile Emergency Services Leader experienced in dispatch, frontline care, and operations management. Achieved reliable service delivery and enhanced patient outcomes through effective coordination, team coaching, and compliance with clinical and safety standards. Focused on improving efficiency and response readiness in high-pressure environments.
Work History
Operations Supervisor
14 Years 6 Months- Coordinated frontline ambulance operations, prioritising resources and response coverage across shift demands.
- Supervised crews, providing clear direction, performance support, and compliance guidance during daily operations.
- Monitored operational activity, escalating critical issues and resolving service disruptions promptly.
- Ensured adherence to clinical governance, workplace safety, and emergency service procedures.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Scheduled staffing and rostering, maintaining service continuity and balanced workload allocation.
- Liaised with communications and field teams to support effective incident response and information flow.
- Reviewed operational reports, identified workflow gaps, and implemented process improvements.
Advanced Care Paramedic
17 Years 9 Months- Delivered advanced pre-hospital emergency care for critically ill and injured patients
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Developed and maintained rapport with coworkers, public and private hospital staff, allied health, private practice and emergency services, to facilitate efficient patient care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Adhered to established medical protocols and procedures, as well as legal guidelines and health and safety standards.
- Contributed to the development of new protocols and procedures, streamlining patient care and improving overall team performance.
- Demonstrated excellent critical thinking skills under pressure by making quick, informed decisions during high-stress situations for optimal patient outcomes.
- Expanded knowledge and skills through regular continuing education courses, staying up-to-date on industry advancements and guidelines.
- Mentored new paramedics throughout their training process, sharing valuable knowledge and experiences from years in the field.
- Educated the public on emergency preparedness, first aid techniques, and preventative measures to reduce the risk of injury or illness.
- Developed strong relationships with local law enforcement and fire departments, fostering effective cooperation during emergencies.
Emergency Medical Dispatcher
1 Year 3 Months- Coordinated ambulance resources through computer-aided dispatch, matching response levels to incident urgency.
- Assessed caller information accurately, maintaining calm communication during high-pressure emergency situations.
- Supported call-takers with complex triage decisions, reinforcing protocol adherence and service consistency.
- Directed radio communications, ensuring clear instructions and timely incident escalation for field crews.
- Resolved dispatch conflicts efficiently, balancing workload across crews and shifting operational priorities.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
Education
Diploma - Paramedicine
Certificate - Ambulance Communications
- High School Certificate
Skills
Operations management
Performance monitoring
Task delegation
Staff supervision
Emergency response coordination
Critical decision-making skills
Documentation and reporting
Problem-solving
Critical thinking
Time management
Attention to detail
Analytical problem-solving
Organizational skills
Crisis management
Team collaboration
Active listening
Stress tolerance
Patience and calmness
Accuracy and precision
Quick learner
Accomplishments
Queensland Ambulance Long Service Medal
Clinical Leadership Award (Dux) 2011
Queensland Flood and Cyclone Citation
2018 Commonwealth Games Citation
Timeline
Operations Supervisor
Queensland Ambulance Service
04.2012 - CurrentRead More
Advanced Care Paramedic
Queensland Ambulance Service
01.2009 - CurrentRead More
Emergency Medical Dispatcher
Queensland Ambulance Service
09.2007 - 12.2008Read More
Queensland Ambulance Service
Diploma from Paramedicine
Read More
Queensland Ambulance Service
Certificate from Ambulance Communications
Read More
Helensvale State High School
from High School Certificate
Read More