Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Philip Waring

Collie,Australia

Summary

Seasoned IT professional with a proven track record at BEST INTERNATIONAL & FUJITSU AUSTRALIA LIMITED. Adept in Windows OS and Microsoft Office Suites. Skilled in both technical troubleshooting and delivering exceptional customer service. Demonstrates strong problem-solving abilities and interpersonal skills, significantly enhancing client satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

IT Technician

InteCompS
Collie, WA
06.2007 - Current

• Installed and configured hardware, software, systems, networks, printers, and scanners.

• Troubleshot system issues related to network connectivity, software installation and configuration, printing.

• Installing and upgrading software, including Microsoft Office

• Installation, setup, and maintenance of Windows OS

• Network management, including wired, wireless, maintenance, and security

• Install and set up backup procedures and maintenance.

• Performed system backups and restores as required.

• Install and set up internet security.

• Provided recommendations on hardware purchases based on customer requirements.

• Provided technical support for customers via telephone or remote access.

Computer Service Technician Fujitsu ICT

FUJITSU AUSTRALIA LIMITED ( via BEST TECNOLOGY SERVICES)
Bunbury, WA
10.2018 - 03.2024

• Replace point-of-sale PCs.

• Diagnosed technical problems and identified solutions to resolve them quickly.

• Replaced defective components, such as hard drives, RAM, and motherboards.

• Installation of Relevant Network Image Processing.

• Calibrate scanner scales and peripherals.

• Setup and Install Peripherals

• Answer any questions

• Provide Support to all customers

Warranty Service Technician for DELL

BEST INTERNATIONAL
Bunbury, WA
05.2009 - 03.2018
  • Replace Computer Parts
  • Update BIOS
  • Installation & Setup of Windows OS’s
  • Installation & Setup of Drivers
  • Installation of Relevant Software
  • Setup and Install Peripherals
  • Installation of requested Software and Register all products
  • Provide training to effectively use the Operation System, Antivirus and Peripherals
  • Answer any questions
  • Provide Support to all customers

Education

DCSE -

DELL COMPUTERS
01-2018

Certificate III in Community Services - Aged Care Work

SOUTH WEST REGIONAL COLLEGE OF TAFE
Collie
06.2003

Diploma in Information Technology - Network Engineering

SOUTH WEST REGIONAL COLLEGE OF TAFE
12.2001

Certificate IV in Internet and Network Technologies -

SOUTH WEST REGIONAL COLLEGE OF TAFE
06.2001

Certificate IV of Information Technology -

SOUTH WEST REGIONAL COLLEGE OF TAFE
06.2000

6th form Certificate - Eqv HSC

LONGBURN ADVENTIST COLLEGE
NZ
12.1982

Skills

  • Expertise in Windows Operating Systems
  • Microsoft Office Suites
  • Proficient in Computer Hardware Setup
  • Network Systems Knowledge
  • Administrative duties
  • Sales and customer service
  • Team player
  • Excellent interpersonal and communication skills
  • Occupational Health & Safety Policies
  • Communication Techniques
  • Client service

Personal Information

  • Residency: Australian Citizen
  • Date of Birth: 03/01/64
  • Driving License: No. 3693902 Class A,B
  • Marital Status: Married

References

Michael Pighin

Technical Services Manager

Fujitsu Australia Limited

Units A2 and A3 3-29 Birnie Ave Lidcombe NSW 2141, Australia

T +61 2 9742 8328 M +61 411 117 481

Michael.Pighin@fujitsu.com

au.fujitsu.com

Timeline

Computer Service Technician Fujitsu ICT

FUJITSU AUSTRALIA LIMITED ( via BEST TECNOLOGY SERVICES)
10.2018 - 03.2024

Warranty Service Technician for DELL

BEST INTERNATIONAL
05.2009 - 03.2018

IT Technician

InteCompS
06.2007 - Current

DCSE -

DELL COMPUTERS

Certificate III in Community Services - Aged Care Work

SOUTH WEST REGIONAL COLLEGE OF TAFE

Diploma in Information Technology - Network Engineering

SOUTH WEST REGIONAL COLLEGE OF TAFE

Certificate IV in Internet and Network Technologies -

SOUTH WEST REGIONAL COLLEGE OF TAFE

Certificate IV of Information Technology -

SOUTH WEST REGIONAL COLLEGE OF TAFE

6th form Certificate - Eqv HSC

LONGBURN ADVENTIST COLLEGE
Philip Waring