Seasoned IT professional with a proven track record at BEST INTERNATIONAL & FUJITSU AUSTRALIA LIMITED. Adept in Windows OS and Microsoft Office Suites. Skilled in both technical troubleshooting and delivering exceptional customer service. Demonstrates strong problem-solving abilities and interpersonal skills, significantly enhancing client satisfaction and operational efficiency.
• Installed and configured hardware, software, systems, networks, printers, and scanners.
• Troubleshot system issues related to network connectivity, software installation and configuration, printing.
• Installing and upgrading software, including Microsoft Office
• Installation, setup, and maintenance of Windows OS
• Network management, including wired, wireless, maintenance, and security
• Install and set up backup procedures and maintenance.
• Performed system backups and restores as required.
• Install and set up internet security.
• Provided recommendations on hardware purchases based on customer requirements.
• Provided technical support for customers via telephone or remote access.
• Replace point-of-sale PCs.
• Diagnosed technical problems and identified solutions to resolve them quickly.
• Replaced defective components, such as hard drives, RAM, and motherboards.
• Installation of Relevant Network Image Processing.
• Calibrate scanner scales and peripherals.
• Setup and Install Peripherals
• Answer any questions
• Provide Support to all customers
Michael Pighin
Technical Services Manager
Fujitsu Australia Limited
Units A2 and A3 3-29 Birnie Ave Lidcombe NSW 2141, Australia
T +61 2 9742 8328 M +61 411 117 481
Michael.Pighin@fujitsu.com
au.fujitsu.com