Philip Yau
Calamvale,QLD
Summary
Proven to enhance guest experiences and streamline operations, leveraged adaptability and guest services skills. Excelling in fast-paced environments, boosted customer loyalty and efficiency, demonstrating reliability and a knack for fostering positive relationships with both team members and guests.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
The Westin Hotel
08.2023 - 12.2023
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Dining Host
The Wesley Hospital
02.2023 - 05.2023
- Contributed positively to team morale by promoting collaboration among fellow employees towards common goals of excellent hospitality service.
- Implemented effective strategies for managing waitlists during peak hours, minimizing customer dissatisfaction from long waits.
- Trained new dining hosts on company policies and procedures, ensuring consistently high-quality service.
Event Assistant
Rocklea Markets
05.2022 - 12.2022
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Education
Master of Teaching - Primary School
Griffith University
Brisbane, QLD12.2025
Graduate Certificate - Autism
Queensland University of Technology
Brisbane, QLD07.2025
Master of Business - Human Resources Management
Queensland University of Technology
Brisbane, QLD11.2022
Bachelor of Business - International Tourism And Hotel Management
Griffith University
Brisbane, QLD07.2019
Diploma - Hospitality
Tafe Queensland, Southbank
South Brisbane07.2016
Skills
- Reliability and punctuality
- Adaptability under pressure
- Guest Services
- Dining room organization
- Food safety knowledge
Languages
Chinese (Cantonese)
Full Professional
Timeline
Food and Beverage Attendant
The Westin Hotel
08.2023 - 12.2023
Dining Host
The Wesley Hospital
02.2023 - 05.2023
Event Assistant
Rocklea Markets
05.2022 - 12.2022
Master of Teaching - Primary School
Griffith University
Graduate Certificate - Autism
Queensland University of Technology
Master of Business - Human Resources Management
Queensland University of Technology
Bachelor of Business - International Tourism And Hotel Management
Griffith University
Diploma - Hospitality
Tafe Queensland, Southbank
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