PHILIP JAN TOLENTINO
Lalor Park,NSW
Summary
Effective Field Engineer offering excellent skills in installation, cabling and testing network equipment. Exceptional skill in troubleshooting and over 6 years working on the Telecom Industry. Achieved Cisco Certified Network Professional Enterprise
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Center Technology Consultant
HPE / Talent International
Sydney
01.2023 - Current
- Reports and Metrics (Documentation of monthly reports and quarterly performance diagnostics).
- Provide facilities and vendor support coordination.
- Escalation point and technical troubleshooter for all Systems and Network problems.
- Capacity planning and rack space management (Tracking data center space, power and cooling capabilities. Allocating rack space based on physical size, power consumption and required patches).
- Racking, stacking and wiring servers, power distribution units and switches.
- Installing and integrate servers, switches, routers, and storage hardware.
- Perform Windows and Linux server administration resulting in optimal performance of servers.
- Submitting RMA to equipment manufacturers and shipping and receiving gear to and from remote locations and vendors.
- Planning and managing support for change request and equipment movement including documentation and project management.
- Submitting and tracking remote work requests and managing server and component inventory.
- Diagnosing and repairing hardware and performing upgrades, integrations, rebuilds and other projects as needed.
- Debugging network, hardware, and Linux / Windows OS related issues.
- Monitor and conduct daily walkthrough on the Data Center, escalate any alarms observed to the correct team.
- Conducted research and analysis of current technology trends to identify opportunities for improvement.
- Tested, deployed and maintained network infrastructure in accordance with industry standards.
Data Centre Remote Hand Technician
Syndeticom
Sydney, NSW
10.2021 - 12.2023
- Providing remote hands and eyes for customers
- Rack and stack equipment including: network switches and routers and servers
- Providing assistance during troubleshooting and upgrade hardware/software of devices
- Provision layer 1 network connection, configure device to confirm first hop connectivity for remote access
- Perform tests on newly installed devices to ensure standard specifications are met
- Coordinate vendor for project and parts replacement
- Track and maintain logs for hardware arrival and dispatch in/out of the data center
- Label and document data center assets in a centralized location and keep it up to date
- Keep track of rack level space and power utilization and capture data in a centralized location
- Perform daily visible inspection and proactively inform issues to the relevant asset owners
- Responsible for managing stock of basic day to day use assets like cable, connectors, labels, cable ties etc
- Responsible for managing the customer asset management Data Base
- Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts
- Provide reason of outages and actions that were taken for prolonged outages incidents
- Continuously find ways to improve customer satisfaction
- This includes reviewing customer faults reported monthly, to provide improvement of system and enhance reliability of storage and network devices.
Field Engineer
XNETIT
Sydney, NSW
08.2017 - 10.2021
- Rack mounting and configuring Hardware unit (Mainly Cisco devices)
- Identified major issues during installation that could arise and provided solutions for these problems
- Cable patching and circuit turn up
- Consoling into device on Laptop and taking instructions from remote Engineer
- Interacted effectively with remote engineering team and local contact to coordinate work that complied with network design and customer requirements
- Perform necessary testing with remote engineer
- Configure basic router and switch configurations
- Perform IPERF testing
- Taking IOS (Internetworking Operating System) configuration file backups and perform IOS upgrades for Cisco routers
- Served as liaison between remote engineering team and local contact to coordinate work in accordance with network design.
Associate Transport Engineer
Global Enterprise International (Singtel Group of Companies)
Malaysia, Selangor
07.2014 - 11.2016
- Maintain Domestic and International Leased (Wide Area Network (WAN) technology like Time Division Multiplexing (TDM), MetroEthernet, DWDM (Dense Wavelength Division Multiplexing) and ISDN) and Voice related services to corporate customer
- Assist in provisioning activity for telecommunications infrastructure and services on need basis
- Liaise with vendors to troubleshoot Customer Premise Equipment such as routers and switches (Cisco and Juniper)
- Manage customized network, conduct operational review with customers (non-Service Managed Accounts) and initiate improvement plan on service quality
- Provide technical escalation point of contact for Corporate Customer, internal operations staff and SGO (Singtel Global Office) on circuit maintenance
- Work with team staff on day-to-day activities
- Required to perform 24 x 7 shift duties
- Review and improve operational processes to enable operations staff to operate effectively
- Ensure that service quality meets department Key Performance indicators
- Oversees problem and incident management systems
- Participate in change management, incident review, and root cause analysis
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Commissioning Engineer
Technnovative Solutions Inc.
Mandaluyong, Philippines
01.2009 - 02.2014
- Responsible for Installation, Commissioning, Testing, Troubleshooting, Link-Up and Migration for Transmission and Data Telecommunications equipment (Huawei and Ciena)
- Logged device failures caused by unexpected reactions during testing
- Conduct site survey for new proposed Equipment for various vendor (Huawei and Ciena)
- Coordinated with technical liaisons and installer team members to address technical issues for meeting project requirements
- Provided device testing, including writing testing, monitoring progress, and recording defects
- Managed escalations from direct reports during testing and commissioning phase of project
- Perform Acceptance testing to customers for new installed card or equipment like sensitivity, measuring launch power, shelf inventory, DC power verification, alarm test, restart and reseat behavior, testing signal continuity, synchronization, protection switching, testing of cards, Photonics testing and equipment alarm testing
- Perform Bit Error Testing (BERT) using Anritsu, EXFO or JDSU tester on END to END node for various vendor equipment
- Utilized optical power meter, optical attenuator and optical spectrum Analyzer during commissioning of SDH and DWDM equipment
- Ensure that all networks system infrastructure are running efficiently
- Knowledge in SDH/DWDM network management system (T2000 and U2000)
- Support and upload of Network Elements via NOC (Network Operations Centre) / NMS (Network Management System)
- Co-ordinate with customers to handover completed project with project documents
- In charge for Site Quality Report, As-built Report, documentations
- In charge of site survey documents and drawing plans
- Regularly update Fiber Optic Diagram and network design depending on changes
- Ensure quality workmanship for customers
- Perform any other work assigned by project manager.
Education
Advanced Diploma of Network Security -
Queensford College
01.2021
Diploma of Information Technology -
Queensford College
11.2019
Diploma of Leadership And Management -
Queensford College
04.2018
Bachelor of Science, Electronics And Communications Engineering -
Mariano Marcos State University
04.2008
Skills
- Network routing
- Network solutions
- Technical Support
- Server Management
- IT support
- Hardware diagnostics
- Performance Optimization
- Incident Management
- Problem-solving aptitude
- Component Installation
Certification
- Cisco Certified Network Professional Enterprise - CSCO12413235
- Cabling Open Registration with endorsement - May, 2021
- Radiation Hazards and Awareness Training - April 25, 2021
- HLTAID011 Provide First Aid - April 23, 2021
- HLTAID010 Provide basic emergency life support - April 23, 2021
- HLTAID009 Provide Cardiopulmonary resuscitation - April 23, 2021
- Microsoft Azure Fundamentals Training - March 21, 2021
- OHS General Induction for Construction (White card) - September 25, 2017
- Asbestos Awareness Course - September 26, 2017
Timeline
Data Center Technology Consultant
HPE / Talent International
01.2023 - Current
Data Centre Remote Hand Technician
Syndeticom
10.2021 - 12.2023
Field Engineer
XNETIT
08.2017 - 10.2021
Associate Transport Engineer
Global Enterprise International (Singtel Group of Companies)
07.2014 - 11.2016
Commissioning Engineer
Technnovative Solutions Inc.
01.2009 - 02.2014
Advanced Diploma of Network Security -
Queensford College
Diploma of Information Technology -
Queensford College
Diploma of Leadership And Management -
Queensford College
Bachelor of Science, Electronics And Communications Engineering -
Mariano Marcos State University
Similar Profiles
Denise LivoliDenise Livoli
DIRECTOR OF CUSTOMER SERVICE AND TRAVEL at International Talent ShowcaseDIRECTOR OF CUSTOMER SERVICE AND TRAVEL at International Talent Showcase
Wang-Kit TsoiWang-Kit Tsoi
Customer Service Representative at Lead Talent International LimitedCustomer Service Representative at Lead Talent International Limited
FAISAL ABDULLAFAISAL ABDULLA
Academic Suprevisor at Talent World International SchoolAcademic Suprevisor at Talent World International School